Customer Advocate Specialist

functional business teams to ensure overall account success.

Essential Responsibilities:

In this role, you will:

• Develop and manage customer action plans for issue resolution as well as identify and coordinate resources necessary to resolve issues.

• Provide regular status updates to customers on outstanding issues, determine cause and implement plans to avoid reoccurrence.

• Responsible for order entry and daily coordination of order fulfillment, quoting, lead times and issues related to customer service agreements and component repairs.

• Analyze inventory usage, identifying problem areas or items with consistent late delivery or high demand.

• Attend on time delivery performance meetings, monitor and report status.

• Coordinate off site vendor repair and warranty administration.

• Keep records of customer interactions, process customer accounts and file documents

Basic Qualifications:

• Associates' Degree with 2 years professional customer support experience or 4 years professional work experience with 2 years being in a professional customer support role.

Eligibility Requirements:

• Legal authorization to work in the U.S. is required.

• Must be willing to work out of the office located in Melbourne, FL

• Must be willing to work in a production environment

• Must be able to lift a maximum of 40 lbs

Desired Characteristics:

• Proven experience managing customer accounts.

• Ability to make priority decisions based on customer business situations.

• Excellent organizational, customer relationship, verbal and written communication skills.

• Exceptional say/do ratio - ability to define and deliver to a plan with minimal supervision.

• Experience with Oracle E-Business Suite

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://https://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.