Customer Service Administrator

ake yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

A Division of Wabtec UK Ltd, Northampton-based firm Bearward Engineering manufactures radiators for the power generation industry and is currently recruiting for a Customer Service Administrator within our Sales department.

Role: Customer Service Administrator

Salary: £Competitive

Location: Northampton, (NN4 8HJ), (Onsite)

Hours: Monday to Thursday, 08:00am to 16:30pm, and Friday 08:00am to 15:30pm

Contract type: Permanent, Full-Time

Annual Leave: 23 days plus statutory bank holidays

Life Assurance: 4 x Salary

Parking: Onsite available

Amenities: Free hot drinks

Benefits Hub: Access to retail discounts

How will you make a difference?

You will be a proactive team player, who will support the demands of the Aftermarket team in a fast-paced environment. Enhancing the service level, we provide to our customers will in turn support the development of sales growth for Wabtec's largest customers as well as new customers.

What will your typical day look like?

• Creation of Sales / Aftermarket reports.

• Responding to customer inquiries.

• Creation of quotations, order input, and following the orders through to the point of dispatch.

• Liaise with customers to check on their order status.

• Creation of Aftermarket spares listings for existing and new customers

• Proactively work alongside the customer service and account management team to develop strategies to achieve increased aftermarket sales revenue.

What do we want to know about you?

• Previous experience in Customer Service, Coordination, or as an Administrator is desirable.

• Able to work autonomously with strong organisational skills.

• Excellent communication skills.

• IT literate.

If you don't have all the above criteria don't worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Apply today!

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.