DWP ServiceNow Administrator

Wabtec Corporation

Erie, PA


Position summary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.


Wabtec is looking for a ServiceNow Administrator who has strong technical abilities, a sound understanding of ITIL processes, experience working on a Scrum team, hands-on ITOM experience, and excellent ServiceNow development skills.  This position will focus on deploying and maintaining the CMDB, Asset Management, ITSM and all supporting processes.  Knowledge of infrastructure and application architecture are beneficial but not required.  Additionally, the Administrator will aid the platform support team in other development efforts as needed.        

Duties and Responsibilities:

  • Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
  • Develop, test, and implement new capabilities on the ServiceNow platform
  • Assist with ServiceNow upgrades, action skipped changes, and create/run tests
  • Stay current on ServiceNow products and application integrated technologies
  • Configure out of the box workflows and create/maintain custom workflows
  • Keep a close eye on ServiceNow’s difficulties, maintenance, and usage, among other things. Should be able to create a system of integrations and automation processes.
  • Integrate ServiceNow applications with 3rd party partners
  • Design and develop solutions that leverage ServiceNow module like HR, ITSM, CMDB, Knowledge, and ITOM using configuration and custom JavaScript
  • In charge of the day-to-day operations of support and maintenance
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Evaluate and configure systems for better performance
  • Modifications to the ServiceNow platform
  • Implement the security requirements that relate to the business organization

Minimum Qualifications:

  • Education: Bachelor’s degree in Information Systems, Information Technology (IT), Computer Science, Engineering, related programs, or equivalent experience.
    • 3+ years’ experience in ServiceNow Administration
    • Previous experience implementing enhancements and optimizations is required
    • Having worked on multiple ServiceNow projects

Desired Qualification:

  • Certifications:
    • ServiceNow Discovery Fundamentals
    • ServiceNow Certified Implementation Specialist
    • ServiceNow Advanced System Administration
    • SharePoint Certification Administrator/Designer
    • ITIL v4 Foundation and knowledge of ITSM best practices preferred
    • Actively seeks next-gen certifications/knowledge pertinent to the role

Knowledge, Skills and Abilities:

  • 3+ years as a ServiceNow Administrator/Developer
  • Extensive knowledge of JavaScript
  • Familiarity with UI, SQL, HTML and CSS
  • Application integrations using APIs, web services, scripts, transform maps, etc
  • Scoped Applications
  • ITOM: CMDB, Service Mapping, Discovery
  • ITSM: Incident, Problem, Change, Service Catalog
  • Knowledge of XML and structural programming concepts
  • Experience using the ServiceNow platform
  • Knowledge of ITIL processes
  • Strong leadership qualities with conflict management and resolution
  • Strong interpersonal, analytical, and influencing skills
  • Excellent verbal and written communication skills
  • Highly self-motivated, disciplined, and good team player. Ability to work unsupervised
  • Ability to respond positively to feedback and implement change in process and procedure as needed
  • Must be capable of working with diverse teams with varied levels of technical experience or ability
  • Serve as Trainer/Mentor to team. Ability to grow talent of team

Physical Demands:   

  • Frequently communicating with others to exchange information
  • Employee is regularly required to look at computer screen
  • Sedentary work that primarily involves sitting / standing
  • Frequently repeating motions that may include wrists, hands, and fingers
  • Ready to work in flexible UK/US shift timings when required

Work Environment

  • The job is typically performed under comfortable working conditions, any disagreeable environmental elements are generally absent during normal performance of job

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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About the company

Industry: Industrial: Equipment Manufacturing

At Wabtec, we are in the business of realizing potential. Our employees are the architects of the future. Go just about anywhere and you’ll find us. If you want to move and improve the world, start here.