Field Service Manager

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Job Responsibilities:

• Manage post-sales services execution, project delivery (installation, test & commissioning) and maintenance contracts, warranty service delivery etc.
• Lead a team of technical staff and subcontractors to plan, coordinate, implement and review all R&M works/projects of the mixed portfolio.
• Achieve service target (KPI) in accordance to contract requirement (response time, recovery time, reliability - MCBF, availability, etc.)
• Manage and utilize the manpower resources of service team (maintenance and project) to tackle ad hoc issues and regular site-related work
• Optimize resources through increased competencies and reshuffle resources across projects
• Interface / liaise with our customers and installation subcontractors on all technical matters and to drive customer satisfaction.
• Prepare service reports such as daily report and technical investigations for customers.
• Liaise with Engineering team to work on the technical issues and improvement work
• Ensure all field service activities are complied with the ISO standard, quality requirements and the safety policies & procedures
• Take charge of the training and development for the team to raise their competency level
• Any other duties as assigned by the manager.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.