Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
SUMMARY: The field services technician interacts with the customer to ensure that products provided for passenger trains are fully operational. They listen and respond to the customer's concerns, and diagnose and solve problems with equipment. Their goal is 100% customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES are to perform one or more of the following. Other duties may be assigned.
Respond to customer needs as instructed by the Field Service Manager.
Troubleshoot and diagnose equipment failures in the field. Work with engineering to resolve difficult issues.
Track and report completion status of field modifications
Manage response and repair times as estimated for each assigned job. Complete tasks effectively in a timely manner.
Possess the knowledge necessary to implement all field related policies and procedures.
Be prepared, mentally and physically, to respond quickly to field emergencies.
Work with peers and sub-contractors to complete tasks successfully
Interact with customer and communicate effectively.
Communicate regularly with Field Service Manager to address customer issues, scheduling, and to provide feedback on the experience with the customer.
SUPERVISORY RESPONSIBILITIES: None.
EDUCATION and/or EXPERIENCE:
High school diploma or GED required, some college preferred.
Good knowledge of relevant technologies such as electromechanical parts. Ability to take initiative to accomplish tasks. Comfortable working on retrofit and installation of new equipment. Ability to work well under pressure in difficult circumstances. Must possess excellent interpersonal skills to treat customers with tact and respect.
QUALIFICATIONS: Based on education and work experience.
PHYSICAL DEMANDS: Ability to travel by air, train or car across U.S. and Canadian time zones and work effectively.
WORK ENVIRONMENT: Field services environment, including rail yards and other outdoor areas. May involve exposure to cold and hot temperatures, humidity, dust, vapors, fumes, vibration and other loud noises from the plant and customer locations in the field. Travel a majority of working hours. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Type of training Frequency
Orientation Upon Hire
Safety Annual Refresher and as required by transit authority
Manufacturing Operating Procedures Determined at Y
All salaried new hires must be fully vaccinated or be willing to be fully vaccinated against COVID-19 by date of hire to be considered for U.S.-based job, where permitted by applicable law and subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the one dose Johnson & Johnson vaccine.
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
At Wabtec, we are in the business of realizing potential. Our employees are the architects of the future. Go just about anywhere and you’ll find us. If you want to move and improve the world, start here.