HR Operations Sr. Specialist

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Summary:

The HR Operations Sr. Specialist is part of the HR Shared Services Team. The role oversees operational and system support for employee lifecycle transactions and payroll within China. The Sr. Specialist processes advanced transactions while guiding the team, handling escalations, and working closely with the Regional Operations Lead to ensure strong customer service to the business and to drive efficiency by improving operational processes and procedures.

Responsibilities:

• Manage and conduct employee lifecycle transactions in Workday; partner with HR and Managers to ensure timely processing and onboarding.
• Handle ticketing assignments within region.
• Guide team in payroll reconciliation of data and fulfillment of statutory obligations; ensure 100% adherence to compliance, controls, and accuracy in salary payouts.
• Provide oversight to HR Ops Specialists and act as point of escalation for HR Managers.
• Serve as a point of escalation for service issues, identifying root cause and path to resolution to ensure continued service improvement.
• Identify opportunities to improve HR Ops processes and participate in continuous improvement projects.
• Cultivate strong relationships with local HR leaders.
• Prepare and ensure successful mass uploads in Workday and submit requests to IT.
• Manage and ensure successful completion of Workday testing for system upgrades, optimizations, or new business processes.
• Perform data audits to ensure quality and accuracy of team transactions.
• Proactively manage and report on transactions and SLAs to drive appropriate behaviors, timely completion, and compliance.
• Other projects and duties as assigned

Qualifications:

• Bilingual – English and Mandarin
• Bachelor’s degree in Human Resources, Business, Information Systems, or relevant field. Equivalent work experience in a similar position may be substituted for education requirements.
• Minimum of 4 years’ progressive experience in Human Resources, preferably in a Shared Services environment. 
• Experience with HR administration, payroll, and systems, ideally within a large, complex enterprise.
• Experience working within HR systems, preferably Workday. Experience with a ticketing system such as ServiceNow.
• Proficient with Microsoft Office Suite with intermediate Excel skills (pivot tables & charts, vlookups).

Competencies:

• Excellent verbal and written communication skills.
• Passion for providing outstanding customer service.
• Ability to guide and coach team members in day-to-day activities and delegate tasks as needed.
• Strong process acumen, problem-solving skills, and ability to handle escalations effectively.
• Continuous-improvement mindset and enthusiasm for improving customer experience.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
• Ability to have fun and maintain a sense of humor.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.