Lead Locomotive Technical Support Specialist

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Job Overview:

The Field Service and Technical Advising Specialist provides locomotive expertise in an advisory

capacity to railroad customers, operating remotely at a Railroad Locomotive Facility.  This role is located at the customer facility in Homewood, IL.  Consideration will be given for applicants who desire to work from other customer facilities.   

Essential Responsibilities:

• Represent Wabtec in the customer facility and or remotely by providing technical information, work scopes, troubleshooting, and recommended repairs for locomotive maintenance.
• Use your technical network to escalate technical concerns and engage remote Wabtec technical resources to solve  account or across customer repair centers’  problems.
• Develop and maintain strong customer relationships at all levels within the customer shop.
• Actively communicate within the shop and with the expanded Wabtec network to ensure technical accuracy and appropriate urgency.
• Document repairs and material usage in eServices, including work order and defect close out notes, task sign offs, and component serial numbers.
• Participates in customer failure review of shopped locomotives
• Train and support loading of all Wabtec supported Locomotive control and configuration software – https://e.g. DP, LDARS, GoLink, etc.
• Locomotive parts warranty support
• Understand applicable industry regulations (Transport Canada / FRA / AAR).
• Understand and apply all environmental, health, and safety rules to work safely and actively participate in a positive safety culture.
• Maintain Wabtec assets at the customer site (material, IT, intellectual property, tooling).
• Maintain the highest level of integrity and ethics in dealing with all customers and external suppliers.

Basic Qualifications:

• Electrical or Mechanical Locomotive experience
• Level 1 Certified, achieve Level 2 within 18 months of start date and actively work to improve technical knowledge and skill.

Desired Characteristics:

• High energy self-starter comfortable interacting with the customer at all levels in a deadline driven environment.
• Heavy diesel engine maintenance and troubleshooting experience.
• Strong applied electrical troubleshooting background (AC & DC).
• BS degree in Engineering from an accredited college or university.
• Excellent communication skills and ability to effectively explain technical issues.

Eligibility Requirements:

• Legal authorization to work in US and Canada is required.
• Must be willing to travel to customer site as required 20% or less.
• Willing and able to work various shifts on various days in a 24/7/365 environment.
• Willing and able to follow railroad site safety procedures

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.