Part Sales and Warranty Manager

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

The Part Sales Collections and Warranty Manager is responsible for overseeing and managing the business-to-business processes for over-the-counter part sales and warranty claims. These responsibilities include ownership of establishing sustainable systems to invoice and collect payments on time, process warranty and other duties related to the execution of the Long-Term Parts Agreement.  

Duties and Responsibilities:

Single Point of Contact for over-the-counter sales transactions.

Owns day to day responsibility and development for over-the-counter sales invoicing, collections and warranty claims to include:

• Managing execution per contract terms and business targets.
• Formulate, organize, and monitor multiple projects at once.
• Highlights recurring past due issues to focus Wabtec business efforts.
• Analysis on spend trends, support the broader team in reporting activities.

Integrate with Customer Experience Leaders (CXL), Service Operations and the Commercial teams, including:

• Liaising with Comm Ops team for successful ITO to OTR handoff ensuring contract terms and conditions are executed.
• Translate customer needs / requirements into project plans while driving internal execution to meet project targets.

Participate directly with customer in support of resolving warranty disputes and over the counter payment collections

Lead projects and process changes required to incorporate Legacy Wabtec Business units into Services P&L

Other duties as assigned.

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Experience in Oracle ERP systems.
• Ability to work on own initiative as well as part of a team.
• Excellent communications skills both written and oral, with the ability to communicate at all levels.
• Basic knowledge of Wabtec products and systems.
• Bachelor's Degree from an accredited college or university
• Professionally represent Wabtec at all times, but especially during all customer communications.

Knowledge, Skills and Abilities:

• Accustomed to working unsupervised and under pressure, dealing with conflicting demands.
• Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges.
• Manage time effectively and prioritize work to meet deadlines.
• Six Sigma Green Belt
• Strong project management skills
• Strong financial acumen
• Strong interpersonal skills and ability to influence

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Employee is regularly required to talk and hear and observe small handwriting, labels, and components.

Work Environment:  The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions.  Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud nose.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.