Product Support Engineer

ake yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

What are we offering you?

• Permanent full-time position with competitive remuneration

• Rewards & Recognition Program

• Discounted health insurance with Medibank

• Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc

• Access to our Employee Assistance Program

Who will you be working with? This role reports to the Service Support Manager. You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.

Where is the position located? This is a full-time role based either in Fountaindale (NSW) or Eagle Farm (QLD

What will your typical day look like?

• Configure the system as appropriate to operate according to agreed customer requirements

• Perform testing / verification of system operation and performance for configured systems

• Work with services team to ensure successful deployment of new systems

• Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements

• Support firmware, software and configuration updates to ensure the system operates as required

• Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required

• Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes

• Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization

What will your typical day look like?

• Experience with Linux administration, Microsoft Server, IIS and SQL Server

• Coding exposure to C, C++, Python, Java, HTML or similar

• Sound knowledge of current network and communications technology

• Ability to read and interpret electrical wiring diagrams

• Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues

• Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives

• Excellent oral and written communication skills, with a high level of attention to detail

• Customer service focused, with a strong work ethic and ability to work unsupervised

• Good interpersonal and teamwork skills and ability to develop effective customer relationships

• Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation

Desirable:

• Tertiary degree in IT, software or computer engineering (or equivalent experience)

• Experience in an engineering, IT, communications / networking technology, or other technical position

• Project management / coordination experience

• Industry experience in a mining environment or with mobile fleet equipment

• Experience with the use of helpdesk / ticketing applications

Other Requirements:

• Flexible work hours to accommodate varying time zones

• Occasional travel (including international regions)

• A current driver's license is required

• On call availability (if required)

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.