Product Support Engineer

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Job Purpose

The Product Support Engineer is a reliable, passionate and collaborative individual, displaying outstanding technical attributes & an aptitude for fault finding.

Reporting to one of the Technical Service Solutions Field Service Managers & taking instruction from the Product Support Coordinator, the aim of the role is to conduct the required support for our customers and products at both WF UK sites & customer locations. The Product Support Engineer is a key role to ensure that WF UK products and services are meeting our customers’ expectations throughout their life cycle.

The Product Support Engineer is to have significant technical ability in their area of expertise (relating to our products) & have the ability to train others.

Principle Responsibilities & Accountabilities

• Delivery

• Carry out appropriate modification programmes on Company products as defined by WF UK & Sisco’s. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.

• Working with the Project Management team on site or at depots to deliver projects within the budget and on time.

• Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job

• Quality, Health & Safety

• Comply with company and statutory Quality, Health & Safety, Environmental and other policies and procedures

• Ensure engagement and actively participate with Health & Safety management processes

• Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.

• Customer

  • Identify revenue opportunities and report to the team
  • Deal with complaints made by customers, stepping in and supporting as necessary.  Escalating at the earliest opportunity as required
  • Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the company as a world class supplier of railway equipment and systems.

• Continuously improvement

• Identify methods of improvement within the area of responsibility (increased efficiency, decrease throughput time, etc.)

• Implement 5S methodology wherever possible during on / off-site operations

• Link to the Wabtec Faiveley group to deploy improvement initiatives (WMS, new technologies, etc.)

• Link to the OE sites to manage the warranty phase of UK OE projects (including early involvement and planning to ensure on time readiness

• General

• Provide technical support for OE Contracts and aftermarket sections of WF UK & Sisco’s, as part of the Technical Service Solutions Team.

• Report general industry intelligence and competitor activity (technical and commercial) to the team

• To carry out any other reasonable duty or task as instructed by your manager in pursuit of WF UK goals and objectives

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.