Product Support Engineer Coordinator - Powertrain

Wabtec Corporation

Derby, United Kingdom


Position summary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.


Job Title:

Product Support Engineer (PSE) Co-Ordinator

Job Location:


Reporting to:

Operations Manager, Field Services.

Key Aim:

The key aim of the role is to conduct the required support for our customers and products at both WF UK sites & customer locations. The PSE Co-Ordinator is a key role to ensure that WF UK products and services are meeting our customers’ expectations throughout their life cycle.

Key Duties & Tasks:


  • • Carry out appropriate modification programmes on Company products as defined by WF UK & Sisco’s. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.
  • • Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
  • • Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.

Quality, Health & Safety

  • • Comply with Company and statutory Quality, Health & Safety, Environmental and other policies and procedures.
  • • Ensure engagement and actively participate with Health & Safety management processes.
  • • Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.


  • • Identify revenue opportunities and report to the Operations Manager.
  • • First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required
  • • Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the Company as a world class supplier of railway equipment and systems.

Continuous improvement

  • • Identify methods of improvement within the area of responsibility (increased efficiency, decrease throughput time, etc.).
  • • Implement 5S methodology wherever possible during on / off-site operations in conjunction with PSE Co-ordinator and Continuous Improvement Engineer as required.
  • • Actively participate in Wabtec Faiveley group deployment of improvement initiatives (WMS, new technologies, etc.).


  • • Provide technical support for OE Contracts and aftermarket sections of WF UK & Sisco’s, as part of the Intelligent Asset Management Team.
  • • Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.
  • • Supporting Operations Manager on disciplinary investigations, as necessary.


  • • Adhere at all times to the company’s Health, Safety & Environmental instructions and requirements.
  • • Take on any other reasonable responsibilities or tasks that are within the employee's skills and abilities. Support Wabtec UK goals and objectives.

Working Relationships:

  • • iAM Team.
  • • Customer location staff.
  • • Health and Safety department
  • • Other Wabtec Operational divisions
  • • Engineering department
  • • Supply chain department
  • • Sub-contractors



Education & Qualifications

At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics. Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.


HNC/HND level / NVQ Level 4 / Foundation degree.

Project Management certification/qualification e.g. APM

NEBOSH/IOSH qualification/certification

Skills, Knowledge & Experience

Outstanding technical attributes & an aptitude for fault finding.

Significant technical ability across multiple rolling stock sub-systems (relating to our products).

Significant in leading & co-ordinating teams across multiple locations and projects

Good understanding of Health and Safety legislation & experience in leading safety improvement intiatives.

Ability to train others.

Sound IT skills (particularly MS Excel and Laptop/Tablet computers)

Ability to compile technical reports and customer focussed progress reports

Ability to efficiently organise team work load and analyse KPI output for improvement actions.

Ability to work autonomously and as part of a team.


Experienced in leading continuous improvement initiatives and implementing lean tools and techniques such as 5S.

Competency & Behaviour

Reliable, passionate and collaborative. Ability to demonstrate Wabtec values at all times:

  • • Safety first.
  • • Champion customers.
  • • Pursue excellence.
  • • Lead through innovation.
  • • Succeed as a team.

Tenacious and resilient, putting customer service delivery at the heart of the operation.

Other requirements

Valid driving licence.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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About the company

Industry: Industrial: Equipment Manufacturing

At Wabtec, we are in the business of realizing potential. Our employees are the architects of the future. Go just about anywhere and you’ll find us. If you want to move and improve the world, start here.