Product Support Engineer - Powertrain

Wabtec Corporation

United Kingdom (Remote)

#R0081667

Position summary

ake yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Key Duties & Tasks:

Delivery

  • Carry out appropriate modification programmes on Company products as defined by WF UK & Sisco's. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.

  • Working with the Project Management team on site or at depots to deliver projects within the budget and on time.

  • Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.

Quality, Health & Safety

  • Comply with Company and statutory Quality, Health & Safety, Environmental and other policies and procedures.

  • Ensure engagement and actively participate with Health & Safety management processes.

  • Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.

Customer

  • Identify revenue opportunities and report to the PSE Co-ordinator.

  • First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required

  • Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the Company as a world class supplier of railway equipment and systems.

Continuous improvement

  • Identify methods of improvement within the area of responsibility (increased efficiency, decrease throughput time, etc.).

  • Implement 5S methodology wherever possible during on / off-site operations in conjunction with PSE Co-ordinator and Continuous Improvement Engineer as required.

  • Actively participate in Wabtec Faiveley group deployment of improvement initiatives (WMS, new technologies, etc.).

Other

  • Provide technical support for OE Contracts and aftermarket sections of WF UK & Sisco's, as part of the Intelligent Asset Management Team.

  • Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.

General:

  • Adhere at all times to the company's Health, Safety & Environmental instructions and requirements

  • Take on any other reasonable responsibilities or tasks that are within the employee's skills and abilities. Support Wabtec UK goals and objectives.

Requirements

Essential

Education & Qualifications

At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics.

Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.

Skills, Knowledge & Experience

Outstanding technical attributes & an aptitude for fault finding.

Significant technical ability in area of expertise (relating to our products).

Good understanding of Health and Safety legislation.

Ability to train others.

Sound IT skills (particularly MS Excel and Laptop/Tablet computers)

Ability to compile technical reports.

Ability to efficiently organise own work load.

Ability to work autonomously and as part of a team.

Competency & Behaviour

Reliable, passionate and collaborative. Ability to demonstrate Wabtec values at all times:

  • Safety first.

  • Champion customers.

  • Pursue excellence.

  • Lead through innovation.

  • Succeed as a team.

Other requirements

Valid driving licence.

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.