Senior Manager Service Delivery

Wabtec Corporation

Bengaluru, India


Position summary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

This role is expected to demonstrate accountability for IT Operations and assets, operations  process in following locations of Wabtec India. (Bangalore, Kolkata, Hosur, Hyderabad). This role will provide leadership and  integrate different IT site teams. 

Primary Purpose

  • Serve as IT point of contact for all business operations, manage systems compliance & provide governance for processes, cybersecurity and risks in partnership with security and other IT teams

Essential Duties and Responsibilities

  • Maintains effective communication with finance and other cross functional teams to define systems requirements, IT blueprint & budgets

  • Join staff & operations reviews

  • Responsible for the IT infrastructure standards, audits

  • Ensure that a FMEA analysis is conducted on any IT issues that arise and responsible for the identifications of the root cause and accountable for the development of clear action plans and managing the risks/mitigation plan

  • Motivate team by creating a sense of purpose to meet the goals of the business through coaching and leading by example

  • Ensure that team members have well defined training and development plans


  • Bachelor’s degree in Information Systems, Information Technology, Computer Science, or Engineering
  • Ability to support multiple teams and work with virtual teams in strong matrix environment, with or without direct reports
  • At least 3 years of experience in business planning, resource allocation, or the project management of implementing information technologies


  • Knowledge of current business function and information technologies
  • Ability to attract, retain and develop talent
  • Strong interpersonal and leadership skills
  • Strong oral and written communication skills
  • Ability to meet objectives by influencing and engaging across multiple teams
  • Quality and cost driven
  • Ability to select, evaluate, provide feedback, develop and assign employees
  • Knowledge of IT infrastructure planning, budgeting & execution
  • Experience in auditing internal controls and evaluating internal control deficiencies
  • Motivation to provide excellent internal and external customer service

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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About the company

Industry: Industrial: Equipment Manufacturing

At Wabtec, we are in the business of realizing potential. Our employees are the architects of the future. Go just about anywhere and you’ll find us. If you want to move and improve the world, start here.