Software Engineer, Customer Support

Wabtec Corporation

West Melbourne, FL


Position summary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.


Wabtec’s Movement Planner (MP) is an advanced software solution that provides real-time traffic planning. MP has a simulation-based planning algorithm that uses heuristics to make intelligent decisions to optimize train movements & improve railroad operations. In this role, the developer will work with customer teams to triage and understand complex issues leading a customer-centric fire team. This work will directly improve Movement Planner software to move freight faster at a lower cost while using existing rail networks. An individual will excel in this role by building simple solutions to complex problems, with a large number of variables and scenarios considered.

Duties and Responsibilities:

Act as a subject matter expert for MP Product

  • Interface with Wabtec customers, responsible for multiple points of customer communication

  • Identify and quickly resolve time-critical production issues

  • Deliver fully tested and shippable software for Movement Planner, as part of a Project team.

  • Provide ongoing maintenance, support, and enhancements to existing systems and platforms

  • Contribute to peer reviews with the intent of strengthening the quality of software.

  • Guide customers with continuous integration (CI) and continuous deployment (CD)

  • Collaborate with Product Managers and Product Owners to maximize the value provided to customers with every release.

  • Apply principles of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring, and Testing Techniques

  • Provide technology guidance that meets standards and delivers desired functionality using the technology selected for the project. Drive world-class quality in the development and support of products

  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s Degree in Computer Science, Information Technology, or Engineering

  • Five years minimum experience triaging software issues in production or test environments

  • Three years minimum experience with Agile development methodologies (ex. Scrum, Triage)

  • Three years minimum experience providing professional oral and written communication; ability to articulate clearly and concisely

  • Three years minimum experience supporting mission-critical systems with 99.99% or higher availability

  • One year minimum experience with global teams, including time-zone flexibility

  • One year minimum experience as a subject matter expert for a software application

Knowledge, Skills, and Abilities:

  • Ability to work unsupervised

  • Strategic and creative thinking to analyze issues that may arise, and create solutions

  • Ability to respond positively to feedback, and implement process and procedure changes as needed

  • Familiarity with US Railroad Operating practices

  • Ability to work in a fast-paced environment

Physical Demands:

  • The employee is regularly required to talk and hear.

Work Environment:

  • The employee will typically work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

Relocation Assistance Not Provided

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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About the company

Industry: Industrial: Equipment Manufacturing

At Wabtec, we are in the business of realizing potential. Our employees are the architects of the future. Go just about anywhere and you’ll find us. If you want to move and improve the world, start here.