Support Engineer

Wabtec Corporation

Australia (Remote)


Position summary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

We are offering you:

  • Permanent full-time position

  • Access to a company tool of trade

  • Free on-site parking

  • Discounted health insurance with Medibank

  • Discounted car rentals with Avis

  • Access to our Employee Assistance Program

As a Support Engineer (SE) you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining and repairing wayside monitoring equipment (Vision and Accoustic systems) in the rail industry.

Duties and Responsibilities

  • Mandatory requirement to be able to travel frequently and work in the field.

  • Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

  • Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

  • Ensure timely completion of Service Requests including the associated service ticket closure requirements and timesheets.

  • Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

  • Update and maintain asset management records and register

  • Provide timely and professional support to customers in the form of:

    • Routine system and data quality monitoring.

    • Technical support – remote and infield.

    • Routine site visits.

    • Non-routine (corrective) site visits.

    • Software deployment.

    • New system installation.

  • Provide timely and professional engineering support to the business in the form of:

    • Identifying, testing and implementing new / alternative / replacement components for the KinetiX suite of products

    • Producing technical documentation / procedures

  • Develop good working relationships with customers and leverage these to assist in developing new and repeat business.

  • Help establish, improve and maintain quality control processes and systems and documentation.

  • Retain ownership of the service requests and problems until they are resolved.

  • The Field Service Engineer is required to keep the customer and service manager informed on progress.

  • Keep management and commercial account managers fully aware of all developments in the installed base.

  • Manage time appropriately based on job urgency, part availability, and customer expectations.

Qualifications and Skills

  • Customer focused work ethic.

  • Ability to follow and enforce quality processes.

  • Electronic / Electrical Engineering, Electronics Technician or equivalent electrical trade.

  • Strong mechanical aptitude is required.

  • The role will have a strong focus on Electronic, Vision, Laser and acoustic systems.

  • Networking  & PC skills experience is required.

  • Experience working in the rail industry.

  • Excellent English verbal and written communication skills.

  • Ability to synthesize complex issues and communicate in simple messages.

  • Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers).

  • Excellent organizational and time management skills.

  • The ability to travel across Australia & NZ is required. Global travel may be required to support intallation works.

  • Possess a valid Australian C Class Drivers License.

  • Competency in the installation, setup, maintenance and troubleshooting of software, electrical and mechanical systems.

  • Competency in the use of common mechanical and electrical discipline hand tools.

  • Compentency in the use of Microsoft Windows operating sytems and the Microsoft Office suite of products.

  • Ability to create formal documentation: https://e.g. information request responses, quotations, work instructions, product documentation.

  • The ability to work under pressures of weekly, monthly and project deadlines.

  • Installation, configuration and maintenance of server systems including operating systems.


Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.