Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
The Systems Engineering & Support Manager will work with the Service Delivery Manager to ensure our customers success on new system installations, engaging with the customer to identify and deliver system configurations that meets customer requirements. You will manage the technical interface to existing customers to ensure their systems operate at their optimal level.
The Systems Engineering & Support Manager owns the delivery of services under Service Level Agreements (SLA’s) and utilises the PSE’s in the team appropriately to meet customer performance outcomes. You will leverage your commercial expertise to ensure growth in the SLAs through the provision of high quality services that exceed customer expectations.
You will ensure the provision of high quality technical support to our customers for all products in the Digital Mine portfolio, measuring the quality and timeliness of support provided and improving customer satisfaction. As the Systems Engineering & Support Manager, you will provide a point of escalation in the business in the event of a critical issue and co-ordinate appropriate people within the business to obtain a successful resolution.
DESIRED QUALIFICATIONS AND REQUIREMENTS:
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
At Wabtec, we are in the business of realizing potential. Our employees are the architects of the future. Go just about anywhere and you’ll find us. If you want to move and improve the world, start here.