Technical Advisor

Wabtec Corporation

Dampier, Australia

#R0061300

Position summary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

The Technical Advisor will provide Wabtec Air Brake and Systems technical advice to Rio Tinto maintenance staff and engineers for all owned locomotives on the RTIO rail network. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing and overhauls are completed in a timely manner and to the agreed Maintenance Instructions (MI’s). Provide trouble shooting advice to RTIO technicians. Work closely with RTIO Reliability Engineers to improve key locomotive performance KPI’s. Works closely with the other TA’s, and Service Leader to ensure all locomotives that depart RTIO maintenance or tripping shops are best prepared to complete 100% successful journeys. Engage and discuss Wabtec technical products with Rio Team to improve reliability / productivity. Work with integrity and uphold Wabtec Beliefs

Even Time Roster Located in Karratha, Western Australia

Key activities may include:

  • Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;
  • Providing coaching and assistance to customer on product maintenance, troubleshooting and repair; 
  • Track product performance metrics and issue recommendations for continuous improvement;
  • Coordinating implementation of field modifications and monitor effectiveness; 
  • Performing joint investigation of failed components with the customer for warranty administration;
  • Interaction with Wabtec teams worldwide on issues, product development and training
  • Ensure timely resolution of customer issues and customer satisfaction;
  • Report and communicate project updates;
  • Reporting on performance criteria and customer monthly meeting;
  • Develop a deep understanding of the customer’s business to identify opportunities for account growth;
  • Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
  • Operate safely and under site isolation processes; and
  • Co-ordinate with maintainers to ensure products are correctly maintained to OEM standards and that OEM parts are used for repair and overhauls.

Qualifications and Skills:

  • Electrical/Mechanical Trade or Diploma in Engineering;
  • Five years related experience, or equivalent combination of education and experience;
  • An understanding of technical issues that arise within the rail industry;
  • An understanding of the railway framework;
  • Skill to use a personal computer and various software packages;
  • Willing to work beyond normal hours as required for achieving goals;
  • Demonstrated ability to analyze and resolve problems with customer focus;
  • Strong customer service mindset;
  • Strong oral and written communication skills; and
  • Strong interpersonal and leadership skills.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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About the company

Industry: Industrial: Equipment Manufacturing

At Wabtec, we are in the business of realizing potential. Our employees are the architects of the future. Go just about anywhere and you’ll find us. If you want to move and improve the world, start here.