Technical Advisor

Rio Tinto. The Technical Advisor will provide Wabtec Locomotive technical advice to Rio Tinto maintenance staff for all owned locomotives on the RTIO rail network. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing and overhauls are completed in a timely manner and to the agreed Maintenance Instructions (MI's). Ensures remanufacturing is completed in accordance with GE requirements and to the latest revisions of Wabtec MI's. Provide trouble shooting advice to RTIO technicians. Work closely with RTIO Reliability Engineers to improve key locomotive performance KPI's. Ensures material is provided by the Wabtec Stores team 'Just in Time' (JIT) for all maintenance opportunities. Working closely with the other TA's, material team and Service Leader to ensure all locomotives that depart RTIO maintenance or tripping shops are best prepared to complete 100% successful journeys. Engage and discuss GE technical products with Rio Team to improve reliability / productivity. Work with integrity and uphold Wabtec beliefs and values.

Where is the position located? This is a full-time role based in Karratha, WA

What will your typical day look like?

• Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;

• Providing training and assistance to customer on product maintenance, troubleshooting and repair;

• Track product performance metrics and issue recommendations for continuous improvement;

• Coordinating implementation of field modifications and monitor effectiveness;

• Performing joint investigation of failed components with the customer for warranty administration;

• Interaction with GE teams worldwide on issues, product development and training

• GE Internal reporting and team duties

• Ensure timely resolution of customer issues and customer satisfaction

• Report and communicate project updates

• Reporting on performance criteria and customer monthly meeting

• Develop a deep understanding of the customer's business to identify opportunities for account growth

• Day-to-Day ERP Transactions to ensure timely material transactions

• Monitor Fleet performance and communicate trends to parts ordering and lead min max levels

• Achieve internal level 1 certification training within 18 months

• Operate safely and under site isolation processes and other critical risk controls.

What do we want to know about you?

• Minimum of 5 years' experience working within the Rail Industry preferably on Wabtec locomotives

• Recent experience maintaining and troubleshooting EVO & FDL locomotives

• Ability to manage effectively several projects simultaneously in a dynamic and face paced environment

• Demonstrated ability to analyse and resolve problems with customer focus

• Strong customer service mindset

• Strong oral and written communication skills

• Strong interpersonal and leadership skills

• Own technical decisions on site in regarding to product performance

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://https://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.