Customer Service Associate




Moon Township, PA


Position summary

Models and delivers a distinctive and delightful customer https://experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout https://service.Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer https://experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (https://e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (https://e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).OperationsProvides customers with courteous, friendly, fast, and efficient https://service.Recommends items for sale to customer and recommends trade-up and/or companion https://items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as https://needed.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift https://leader.Implements Company asset protection procedures to identify and minimize profit https://loss.Ensures compliance with state and local laws regarding regulated products (https://e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as https://directed.Assists with separation of food items (https://e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (https://e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock https://outs.Has working knowledge of store systems and store https://equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo https://products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and https://appearance.Complies with all company policies and procedures; maintains respectful relationships with https://coworkers.Completes special assignments and other tasks as https://assigned.Training & Personal DevelopmentAttends training and completes PPLs requested by Manager or assigned by corporate.

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