s customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds https://loyalty.Accountable for improving on overall customer service https://metrics.OperationsSupervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member https://coverage.Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach https://opportunities.Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor https://impact.Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of https://bookkeeping.Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating https://procedures.Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team https://members.Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to https://emergencies.Ensures team members have a working knowledge of all computer and technology systems and https://software.Provides for the safety and well-being of team members; effectively utilizes the Security Operations https://Center.Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy https://products.Completes special assignments and other tasks as https://assigned.Full Store Operation Business Performance ManagementIndependently analyzes financial and performance data; creates action plans to support achievement of business https://deliverables.Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support https://Center.Supports Pharmacy during busy periods, including serving as a pharmacy technician, when https://necessary.People & Performance ManagementPrimarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall https://team.Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring https://decisions.Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal https://laws.Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive https://discipline.Training & Personal DevelopmentSuccessfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company https://leaders.Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in https://place.Obtains and maintains valid pharmacy technician license as required by https://state.CommunicationsCommunicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or https://concerns.Assists Store Manager in planning and communicating the company and store strategy.