ording to quality standards. May intercede on communication with difficult customers or patients. Reports any necessary issues or concerns to Group https://Supervisor.Plans, prioritizes, organizes and completes work to meet established https://objectives.Monitors trends and notifies Group Supervisor of recurring or high priority issues. Maintains records of customer interactions, records details, complaints, comments and action taken. Contacts customers to respond to escalated inquiries or to notify them of investigation results and planned https://adjustments.Continues to look for ways to improve current processes with enhancements and ideas. Monitors team member performance by observing employee demeanor, technical accuracy and conformity to company policies. Improves performance of the department by building team morale, motivating team members and and using constructive coaching. Identifies areas where additional development is needed and makes recommendations on how to achieve necessary https://results.Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (https://e.g. HIPAA guidelines/regulations, insurance and fraud abuse guidelines, required productivity levels, timeliness expectations, https://etc.About Walgreens and WBAWalgreens (https://www.walgreens.com) is included in the https://U.S. Retail Pharmacy and https://U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the https://U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the https://U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.