Academy Facilitator I - Wm Stores Academys
Dallas County, TX
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
What you'll do...
Delivers functional, financial, and compliance related training courses to any/all levels of associates by remaining up to date on all training content (for example, One Best Way); practicing and executing teach backs; encouraging participant involvement; applying adult learning techniques and methods to facilitation; managing class time appropriately including activities and block schedules; and conducting assessment execution.
Supports store talent and operation standards by aligning with store leadership; developing and maintaining relationships with key stakeholders including site visits at stores served; ensuring consistent execution of department tours in collaboration with store leadership; influencing and aligning on course of action to eliminate standard gaps; following up with Academy participants; serving as a resource for standard questions and best practice execution (for example, One Best Way, Happy to Help); and providing and modeling company customer service standards.
Oversees job-related activities and assignments in order to meet customer and business needs by engaging in career development and individual goal planning; identifying and communicating goals and objectives; building accountability and measuring progress toward achieving results; identifying and addressing improvement opportunities; demonstrating adaptability; and promoting an environment of continuous learning.
Enhances the learner experience by ensuring the training environment is conducive to learning (for example, room set-up, learning/teaching aids, area specific sales floor standards); rehearsing course content prior to delivery; gathering and acting on feedback; researching, compiling, and analyzing data to recommend program enhancements; and implementing program improvements to course content to ensure learning objectives are met.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: 2 or more years of college and 18 months Walmart operations experience OR 2 years experience in Walmart operations, human resources, talent development, or related field and 1 year supervisory experience. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Operations, Training and Facilitation