Business Operations Manager I, eCommerce Site Experience & Strategy

Position Summary...

What you'll do...

Manager of Business Operations – Site Experience & Strategy – eCommerce Site Operations, Consumables

Want to help lead the way in redefining how we shop online? The Manager eCommerce Site Experience is a critical leader in enhancing our site’s performance and driving a frictionless customer site experience for one of our Strategic Business Units (SBUs). This person will set the bar for customer excellence, helping to grow our eCommerce business, identifying and implementing key strategic initiatives, informing the product roadmap and tooling, building out robust reporting and KPIs, and executing scalable best practices and site optimization efforts for their division. This role will support our Consumables SBU, inclusive Health & Wellness, Pets, Beauty, Baby, Personal Care and Household Essential departments.

You’ll sweep us off our feet if:

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
• You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You’ll make an impact by:

• Creating an exemplary site experience for your division – You’ll help drive the holistic site strategy and site performance, playing a key role in enhancing the customer journey on our site to win customers’ hearts and minds. You’ll enable a seamless and optimized experience, helping to manage the product roadmap and tooling needs, monitoring taxonomy, search, SEO experience and more,
• Improve the site experience for our customers - Using market and customer data, you’ll gather customer insights data through internal and external tools for A/B customer tests, analyzing Google Trends and analytics.
• Structuring complex and ambiguous strategic problems – You’ll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth for your Division. You’ll develop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations. 
• Identifying opportunities to improve site experience, augment operations and enhance data delivery – You’ll dive deep into business problems and create recommendations for internal stakeholders to enhance customer experience, optimize processes and increase core KPIS; traffic, sales & conversion.
• Operating with excellence – You’ll land the fundamentals and create and help scale best-in-class efficient workflows, processes and timelines, embedding operational excellence into everything you do. 
• Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.

Minimum Qualification:

• Bachelor degree in business or related field or equivalent experience in Business or related field

Preferred Qualification:

• 6+ years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, or related field
• 3+ years of experience in consumer-focused e-commerce environment
• Strong customer obsession focused on building the right site experience for our customer
• Strategic mindset with ability to tackle complex and ambiguous problems
• Analytical and process-oriented, comfortable making data-driven decisions, and thirst for continuous improvement
• Experience with UserTesting, Google Analytics, Google Trends, A/B testing a plus
• Experience developing or executing against technical product roadmaps
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks: 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor degree in business or related field or equivalent experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

221 RIVER ST, HOBOKEN, NJ 07030, United States of America