Want to shape one of the most important and powerful elements of online shopping? The Business Operations Specialist is part of the eCommerce Site Operations team and plays a critical role in driving strategy & business outcomes. Working within one of our Apparel Strategic Business Units (SBUs), you will identify opportunities to improve site experience & customer shopping, maximize operating leverage by enabling scale with technology & data and own operational cadence & performance reporting. You’ll help build a truly customer-centric experience and help our eCommerce business drive sales, conversion and customer satisfaction.
You’ll sweep us off our feet if:
You understand what customers need from site experience and bring customer focus to everything you do, inspiring others to do the same.
You’re a self-starter, ambitious and resourceful, and can work effectively with minimal direction.
You use data, insights, and experimentation to make informed and impactful decisions.
You get stuff done and have an incredible focus on operational excellence, making processes run more efficiently and displaying a sense of urgency around action, accuracy and feedback.
You’re a problem solver, who sees “yes” as the answer and is creative about breaking down barriers.
You’re an effective communicator, who can disseminate information clearly to audiences of all backgrounds and levels.
You’ll make an impact by:
Analyzing site metrics and customer behavior data to tell a story about the business – You’ll deliver site & business analytics for a specific department within the Apparel Strategic Business Unit (SBU), using customer insights to generate results and inform operations.
Monitoring site & business health and tracking market trends to drive performance & decision-making – You’ll create dashboards, measurement frameworks and models to measure program performance, influence agile decision-making, and drive growth for the business.
Identifying opportunities to improve site experience, augment operations and enhance data delivery – You’ll dive deep into business problems and competitive analysis and create recommendations for internal stakeholders to enhance customer experience, optimize processes and increase traffic, sales & conversion.
Planning and executing data-driven experimentation to improve the digital customer experience – You’ll run A/B tests and user surveys and gather insights (both quantitative and qualitative) to guide site experience optimization and strategic feature development.
1-3 years related experience in Site Merchandising, Business Analytics, Product Operations, Digital Marketing, Merchandising or related field
Strong customer obsession, critical thinking skills, communication skills and detail-orientation; ability to problem solve, make data-driven decisions and drive results
Analytical and process-oriented; high-level of comfort with website metrics and customer engagement data (e.g. SEO, internal search, transactional, navigation, etc.)
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with VLOOKUPs and Pivot tables
Technical aptitude with site analytics tools, such as Adobe Analytics or Google Analytics; experience with SQL or Python a plus
Adaptable and demonstrates initiative in a fast-paced environment with competing priorities
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay and you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
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