Why you should apply for a job with Walmart:
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
Associates can take advantage of Resources for Living, a free confidential counseling and health information service.
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Position summary
Position Summary...
What you'll do...
Provides technical support on the alarm service phone line by answering and determining the nature of incoming calls; providing diagnostics and services (for example, remote programming, ticket management, network communications) on alarm systems; prioritizing alarm service requests; and contracting service tickets to internal or external vendors.
Provides support for alarm licensing compliance by analyzing alarm history to determine and communicate the validity of false alarm fines; reviewing data, time, and dispatch circumstances; collaborating with police and fire department authorities; providing history reports upon request; and applying permit numbers to alarm automation application.
Responds to calls on the general alarm, Emergency Operation Center (EOC), and Walmart field emergency phone lines in accordance with departmental standard operating procedures (SOP) by advising callers and providing technical support on safety and security measures; assisting or transferring callers to appropriate departments; and utilizing internal and external applications to communicate and escalate incidents.
Monitors and dispatches alarms (for example, fire, burglar, panic) for facilities in the U.S. and Puerto Rico by ensuring alarm automation software maintains a ready-to-receive-alarm-monitoring state; contacting appropriate authorities in accordance with National Fire Protection Association (NFPA-72) guidelines and department standard operating procedures (SOP) when alarms are triggered; and performs disaster recovery failover on alarm automation servers and receivers in compliance with Underwriters Laboratory (UL) standards. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Emergency Management, Microsoft OfficeSpanish
Primary Location...
1106 SE 5TH ST, BENTONVILLE, AR 72712-6112, United States of America
About the company
In 1962, Sam Walton started a single mom-and-pop shop and transformed it into the world’s largest retailer. Since those founding days, one thing has remained consistent: helping our customers save money so they can live better. Today, we’re reinventing the shopping experience - and our associates are at the heart of it (all 2.2 million of them). When you join our Walmart family of ...