Coordinator, Communications Alarm Central - Global Security
What you'll do at
Provides technical support on the alarm service phone line by answering and determining the nature of incoming calls; providing diagnostics and services (for example, remote programming, ticket management, network communications) on alarm systems; prioritizing alarm service requests; and contracting service tickets to internal or external vendors. Provides support for alarm licensing compliance by analyzing alarm history to determine and communicate the validity of false alarm fines; reviewing data, time, and dispatch circumstances; collaborating with police and fire department authorities; providing history reports upon request; and applying permit numbers to alarm automation application. Responds to calls on the general alarm, Emergency Operation Center (EOC), and Walmart field emergency phone lines in accordance with departmental standard operating procedures (SOP) by advising callers and providing technical support on safety and security measures; assisting or transferring callers to appropriate departments; and utilizing internal and external applications to communicate and escalate incidents. Monitors and dispatches alarms (for example, fire, burglar, panic) for facilities in the U.S. and Puerto Rico by ensuring alarm automation software maintains a ready-to-receive-alarm-monitoring state; contacting appropriate authorities in accordance with National Fire Protection Association (NFPA-72) guidelines and department standard operating procedures (SOP) when alarms are triggered; and performs disaster recovery failover on alarm automation servers and receivers in compliance with Underwriters Laboratory (UL) standards. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Microsoft Office Spanish
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