Customer Success Manager, Program Manager I

Position Summary...

What you'll do...

About the Team

As a part of Walmart Technology Commercialization, you'll help bring a portfolio of cutting-edge technology developed and used at Walmart to market. You will be in the unique position of building an exciting new business within and with the support of one of the largest companies in the world. This opportunity will give you a foothold into the fastest growing technologies on the planet including artificial intelligence and computer vision, Omnichannel retail solutions and SaaS based platforms. If you are the type of person who enjoys diving in to solve complex problem, is driven by delivering results, feels an ownership in everything that you work on, can coordinate multiple cross-functional teams to meet deadlines - then our Customer Success Manager position could be for you. The ideal candidate will be highly organized and customer oriented with technical project management skills as well as a passion for managing expectations and delighting customers.

You'll sweep us off our feet if...

• You have a sense of urgency about solving problems and delivering results

• You are passionate, driven and humble in your approach

• You're excited about engaging cross functional teams to solve complex challenges

• You're customer-centric in spirit and in execution

• You're comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and building customer relationships

You'll make an impact by...

• Bringing Passion to delight your clients and build their confidence in us

• Conducting industry and competitive analysis to understand pricing, positioning, competitive offerings.

• Partnering with our product, operations, engineering and 3rd party providers to overcome challenges and delivery superior results to our clients.

• Finding opportunities to improve and streamline our process of engaging with clients and rolling out solutions.

• Communicating clearly and frequently with key stakeholders to update the teams and highlight risks that could impact timing, costs or performance.

• Developing and enhancing client training collateral - you will manage all the materials and processes necessary to engage with clients and rollout multimillion dollar solutions.

• Building expertise in delivering artificial intelligence solutions at scale and setting expectations with clients about performance and the roadmap to optimize AI models.

• Building collaborative relationships with cross functional teams and third-party vendors partners.

• Deliver results driving projects on time and on budget.

• Building a team environment by partnering to solve problems and communicating clear status and next steps to maintain team focus.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Engineering, or related field.

• 3-4 years of experience in managing customer projects and working with cross-functional teams.

• Experience in managing retail technology or SaaS based projects.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications
Bachelor's degree in Business or related field and 1 year's experience in project management or related field OR 3 years' experience in project
management or related field.
2 years' experience using Microsoft Office tools (for example, Word, Excel, and PowerPoint).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

eCommerce, Logistics, Managing budgets, Marketing, Merchandising, Operations, Supply Chain

Project Management - Project Management Professional - Certification
Primary Location...
221 RIVER ST, HOBOKEN, NJ 07030, United States of America