Director, Member Services - Sam's Club, Membership Performance & Innovation

Position Summary...

What you'll do...

Membership is core to the success of Sam's Club. As Director of Membership Performance & Innovation, you will be responsible for keeping a finger on the pulse of membership and building the future of membership offerings. We're looking for a talented leader to provide clarity on today and help envision tomorrow. If you are a strategic thinking that can merge data with creativity, this is the role for you!

What You'll Do

Reporting to the Sr Director of Membership Growth, this role will lead strategic initiatives such as:

• Membership Performance: Bring clarity to the team and to leadership about the performance of Sam's Membership efforts (acquisition, upgrades, renewals, etc.). You will be the performance expert who is always on top of the numbers and can articulate what's happening, why it's happening, and what the team should do about it. You will drive performance discussions and guide the team in identifying emerging trends, enabling data-driven decisions as well as being our key stakeholder for Decision Sciences in further advancing our insights/analytics agenda.

• Membership innovation: Identify projects/initiatives to improve member engagement and the expand the membership offering. Build a membership innovation pipeline by testing ideas, building the business case, driving alignment with leadership, and partnering with other functions to bring the ideas to life.

• Member Value Proposition: Leverage data to understand our member value perception among prospects and develop strategies and tactics to help improve. Build or partner to develop and launch the tactics that our members will love.

• Membership Vision: Build on current work by bringing additional insight and intel to help create the membership of the future, looking 3-5 years down the road. Identify emerging trends and potential opportunities, bring internal partners along, ensure we are thinking about the future of what can be and what should be.

Who You Are

• You love digging into data to find trends/insights that can guide the business.

• You thrive in an environment where you have the freedom, scope and responsibility to find innovative ways to impact our business.

• You want to lead within and be part of a passionate, smart, hard-working, Member-obsessed culture.

• You have a passion and tenacity for growing the business. You enjoy creating new innovative ideas and bringing them to life.

• You are a polished communicator with the ability to leverage data and information in a clear and concise fashion. You are passionate about not just sharing data but telling a story through meaningful insights.

• You thrive when working fast, playing well with others, and conquering diverse challenges every day by building strong working relationships across teams.

• You are someone who enjoys working collaboratively but can ultimately execute projects independently and confidently.

• You are an optimist.

Minimum Qualifications

• Bachelor's degree required, MBA or equivalent preferred

• 5+ years in retail, retail merchandising, operations management, loyalty/membership/subscription, or related fields

• 5+ years of leading cross-functional teams and proven success partnering cross-functionally

• Ability to cultivate partnerships within a dynamic, fast-paced environmentwith high executive leadership visibility

• Must thrive in managing and effectively influencing/partnering across large matrixed teams

Preferred Qualifications

• Startup or new product/business experience and mindset

• Excellent organization skills, and ability to lead multiple projects/ responsibilities

• Demonstrated record of creative and structured approach to problem solving

• Strong attention to detail and excellent organization skills

• Passionate and driven collaborator and teammate

• Must have a sense of humor

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor's degree in business administration, marketing, finance, or related field and 6 years' experience in marketing, product development, program management or related field OR 8 years' experience in marketing, finance, product development, program management or related field. 3 years' experience leading cross functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business, Data Analysis and Insights, Market Research, Merchandising, Operations

Masters: Business Administration

Primary Location...
2101 SE SIMPLE SAVINGS DR, BENTONVILLE, AR 72712-4304, United States of America