Director, Program Management

Position Summary...

What you'll do...

About the Team

EBS PMO enables complex, customer and business centered, strategic solutions that transform digital experiences through portfolio management and governance, delivering excellence at scale across EBS. Our vision is to Accelerate the delivery of EBS strategic OKRs through best-in-class portfolio management. We are committed to realizing this future by:

• Operating with integrity and excellence, ensuring a legacy of trust and mutual value in all our relationships

• Practicing a customer-centric mindset and relentlessly focusing on re-imagining the way we serve our customers to improve their experience while providing value and delivering business outcomes

• Practicing agile ways of working, failing forward, and continuously improving through testing and learning

What you'll do and how you will make an impact

• Drives high-impact, high-visibility, cross-team programs to meet business strategic objectives and key results. Successful program management, including working with internal SMEs, and sometimes external agencies, on strategic efforts that require hands-on focus driving results across multiple functional disciplines and business organizations.

• Builds collaborative relationships with key partners within and across the organization by driving priorities aligned to business goals, communicating, and gaining buy-in from executive leadership.

• Looks left to right across the organization to draw out insights, drive efficiencies and solutions to business problems to ensure the team is setup to meet business goals.

• Continuously improving the effectiveness and cohesiveness of the domain, ensuring alignment across functions and delivery against strategic and operational objectives. 

• Ensure lean principals and continuous improvement are part of each area’s operations plan 

• Drives informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business; identifying potential risk; creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle.

• Directs the prioritization, scoping, evaluation, and feasibility assessment of multiple, competing, and enterprise-wide projects by directing program and project managers in the selection and facilitation of a cross-functional team of stakeholders; communicating goals, objectives, and priorities of the department to key business stakeholders; and influencing departmental strategic plans.

• Directs program management process improvement by overseeing gap analyses; evaluating and determining practicality of improvement opportunities; developing improved processes based on best practices and standards; ensuring alignment of process improvement with department and company strategy; providing guidance to project leads on process improvement; gaining buy-in and approval from leadership on process improvements; and overseeing the implementation of processes.

• Oversees program performance by reviewing projections compared to actual results; identifying key performance indicators and trend data; guiding return-on-investment analyses; reviewing customer response and feedback from key stakeholders; addressing cross-functional program and project issues; collaborating with teams across the company to leverage processes in order to increase service and product capabilities.

• Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the

• Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

You’ll sweep us off our feet if

• You’re customer-centric in spirit and in execution

• You have proven and robust experience driving cross-functional, high impact, high visibility programs

• You are passionate about associate growth and development

• You’re excited about solving complex challenge

• You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly

• You have a test-and-learn mentality and an agile way of working to improve your team’s products and offerings

• You are a disrupter without being destructive

• You are a skilled active listener, excel at summarizing information, and identifying key take-aways and areas of focus

• You’re a natural program manager, you are organized, plan, follow-through, and communicate

• You are passionate about fostering healthy communication, inspired leadership, effective management and outstanding teamwork

Leadership Expectations

Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and

compliance.

Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans and initiatives.

Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Focus on our Associates - Diversity, Equity & Inclusion - Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Bachelor's degree in Business, Human Resources, Technology, Marketing, or related field and 5 years’ experience in program management, operations management or related area OR 7 years’ experience in program management, operations management, or related area.

4 years’ experience using intermediate functionality of Microsoft Office.
4 years’ experience leading cross-functional teams.

Proven, robust program management experience and skills – driving large, cross functional programs

Strong experience in writing, to include creating content and communication materials, with experience putting together blogs, newsletters, presentations/slides, etc.

Ability to provide an organizational savvy to build an internal network, with the goal of successfully executing and influencing cross-functionally

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Business, Human Resources, Technology, Marketing, or related field

Benefits & Perks: 

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, education assistance with college degrees, company discounts, military service pay, adoption expense reimbursement, and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Health

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications Bachelor's degree in Business, Human Resources, Legal, or related field and 5 years’ experience in project management, compliance, operations management or related area OR 7 years’ experience in project management, compliance, operations management, or related area.
4 years’ experience using intermediate functionality of Microsoft Office.
4 years’ experience leading cross-functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Managing a budget, profit and loss statement, or relate financial processMasters: Business AdministrationProject Management - Project Management Professional - Certification

Primary Location...

508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America