IT Product manager - Senior

Position Summary...

What you'll do...

The Principal Product Manager will have full responsibility for developing features, platforms, models and capabilities to proactively identify sources of and patterns of fraud to minimize the company’s total exposure to financial and reputational risk. The product manager will develop and execute a long-term vision that will establish Sam’s club, its systems and capabilities as the industry leader in fraud management, mitigation and services.

Trust and confidence are fundamental to Sam’s Club and the Fraud Prevention Team is charged with ensuring that all members have a safe and secure experience while shopping with us. This involves creating a seamless experience for our members but with the appropriate fraud and risk checks to reduce loss while not impacting growth. The team takes pride in being quick to resolve emerging fraud patterns, forecasting fraud scenarios and preventing them before they occur. To accomplish this, we build long-term systems and product features supported by machine learning models and rules.

In this role you will: 

• Provide end-to-end product ownership to drive our strategic product and technology vision for fraud prevention.

• Establish business cases and projected ROI on investment to identify and prioritize opportunities.

• Develop and execute a member-focused product roadmap via close collaboration with senior leadership, Fraud Operations, Data Science, Analytics, Design and Engineering.

• Translate member and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the fraud landscape.

• Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities.

• Oversee the design, development and management of real-time systems and models to combat systematic fraud, etc.

• Build long-term instrumentation, monitoring and evaluation capabilities for product performance, tracking, and to create product insights.

• Communicate and report overall status, primary metrics, key fraud issues and solution plans and readiness timelines to senior management and executives.

• Become a champion of fraud prevention to spread awareness throughout the company.

About Sam’s Club Product Team 

The Sam’s Club Product Team is focused on creating an incredible omnichannel shopping experience, bringing customers the best products at the best prices. Collectively, our associates’ skills range from data analysis to computer engineering to marketing. We are a nimble group that comes from a vast background yet are guided by the same north star: to work quickly, cost effectively and with vast foresight. Together, we innovate and drive the future of retail by anticipating the needs of our customers.

Success in a career on the Product Team requires the ability to identify problems and offer solutions — quickly, autonomously and with vast foresight. Bring your ability to see projects end to end and envision the full picture. Engage your analytical mind to decipher data. And ignite your communication skills to work collaboratively and sell big ideas. 

As the biggest player in the game, we trust our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Product Manager role at Sam’s Club could be the fit you’ve been looking for. 

You’ll make an impact by: 

• Developing and enhancing products – you will manage product roadmaps, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks 

• Defining vision and strategies for your product family, using domain expertise, internal and external best practices, identifying market opportunities, building business cases, and approving objectives 

• Crafting and developing solutions to large business challenges – communicate business and customer needs to key partners to implement products and timelines 

• Driving business plans and projects by identifying the customer and operational needs of the product 

• Evaluating the effectiveness of your products and initiatives to improve efficiency and cost-effectiveness with participating stakeholders 

You’ll sweep us off our feet if… 

• You are hyper focused on the customer experience

• You are a systems-oriented thinker who can easily align cross-functional teams

• You work well within an agile team with minimal guidance or support

• You have a strong build, measure, and iterate rapidly mentality

• You’re comfortable influencing others, leading teams, managing stakeholders, and communicating clearly

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field and 4 years’ experience in product management or related field OR 6 years’ experience in product management or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Consulting and advising business partners utilizing detailed analysis, Gathering, identifying, and recommending solution requirements, Product or solution development, Proven track record of successful product creation with measurable and significant business impactMasters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

950 ELM AVE, SAN BRUNO, CA 94066-3047, United States of America