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Manager II, Advanced Analytics (Customer Experience (CX) Analytics)

company-logo

Walmart

2.7

Remote

Why you should apply for a job with Walmart:

  • All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.

  • The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.

  • Associates can take advantage of Resources for Living, a free confidential counseling and health information service.

FGB'ers' job reviews

51%
Say women are treated fairly and equally to men

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Position summary

Position Summary...

What you'll do...

Be an essential part of the team re-inventing Returns for Retail.  Combining the scale only Walmart can deliver, augmented with the technology and services you will help bring to life, we are powering world-class experiences and solutions for our customers and associates.  Solve problems, deliver insight, and build applications that will power the best E2E capabilities Retail has seen. 

Apart of this growing team looking to deliver big things in 2023 and beyond, you will support a business vertical in Returns.  From building next-gen CX to optimizing reverse logistics flows, this role has a lot of great problems to solve and tremendous value to add.

You will make impact by:

  • Contribute to a high-performance culture delivering multiple projects, priorities in a fast-paced environment.

  • Deliver key data-driven business insights, working with cross-functional partners to identify opportunities that drive business / product strategy

  • Define how teams measure success by developing Key Performance Indicators and other user/business metrics, in close partnership with vertical pods (business, product, tech, design)

  • Perform deep-dive analysis across all areas of the Returns to drive growth strategies

You’ll sweep us off our feet if…

  • Deliver best-in-class analytic capabilities and solutions, both in the solutions being deployed and in the soft-skills utilized to be effective in a large, dynamic organization

  • Conducting advanced statistical analysis to provide recommendation of relevance, applicability, and efficiency of features, services

  • Designing and running experiments and developing dashboards and data visualizations to enable decision making and to communicate results to leadership

  • Answering complex business questions via incomplete data to enable business and product owners to make critical decisions

  • Driving understanding of customers and their interaction with products, through in-depth analyses of user behavior and engagement              

  • High proficiency in SQL (5+ years) to dive deep into data and come up with recommendations. Comfortable using CTEs to perform cohort analysis.

  • Expertise in BI tools (Tableau recommended, 5+ years) to tell powerful stories and enable business decision making.

  • Strong business intuition in identifying problems and opportunities. Great communication skills to drive the change with senior leadership

  • Strong experience leading end-to-end analytical projects across multiple stakeholders with high business impact.

  • Prefer– retail background and experience with click-stream data

Skills/Technologies You’ll Bring:

Proficiency in SQL, GCP and R/Python.

Dashboard: Tableau, Looker or Google Analytics.

Analytical skills:

A/B testing frameworks

Hypothesis testing, statistics, and probability

User telemetry and click stream tracking

Working knowledge of Machine learning frameworks

Strong communicator

Can effectively synthesize, visualize, and communicate ideas to others

Storytelling using data

Cross functional leadership

Ability to work with offshore teams

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor’s degree in Business, Finance, Accounting, Statistics, or related field and 2 years' experience in data analytics or related field OR 4 years'
experience in data analytics or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certificate in business analytics, data mining, or statistical analysisMasters: Business Administration, Masters: Information Systems, Masters: Statistics

Primary Location...

221 RIVER ST, HOBOKEN, NJ 07030, United States of America

About the company

52045

Walmart

Industry: Retail: Supermarket Company

In 1962, Sam Walton started a single mom-and-pop shop and transformed it into the world’s largest retailer. Since those founding days, one thing has remained consistent: helping our customers save money so they can live better. Today, we’re reinventing the shopping experience - and our associates are at the heart of it (all 2.2 million of them).  When you join our Walmart family of ...

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