Why you should apply for a job with Walmart:
- 54%of reviewers say women and men are treated equally at Walmart.
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.- The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
- Associates can take advantage of Resources for Living, a free confidential counseling and health information service.
Position Summary...
What you'll do...
About the Team:
The Digital Operations Customer Insights team focuses on spotlighting areas along our digital journeys where we are failing/delighting customers and provides a compass for how to engage them in the future. We work on the leading edge of Walmart's strategies to ensure our future including Online Pickup & Delivery, W+, and the latest online shopping experience updates.
You will leverage world-class customer feedback tools and your analytics prowess to discover how we can improve the customers online
shopping experience to drive greater engagement with Walmart among our customers.
If you are motivated to make a difference, learn new insight techniques, and are passionate about keeping the customer at the center of our decisions, then this is the place for you.
You'll sweep us off our feet if
- You're passionate about creating a great experience for our customers
- You like solving mysteries and telling stories with data
- You can translate what clients are asking for into what they really need
- You can connect experience with business results
- You have a test and learn mentality and an agile way of working
- You can effectively collaborate with others to build customer stories and influence decision makers to drive a great customer experience
- You want to learn and leverage new sources of insights to explain customer behavior from a different perspective
You'll make an impact by:
- Highlighting our customers' pain points in the latest online shopping experience
- Connecting customers' experience with resulting behaviors
- Discovering new online shopping metrics key to retaining our customers
- Leveraging Medallia to organize customer feedback (e.g. text analytics, NPS, etc.) in a way that allows for easy understanding of translating customer feedback into actions needed to drive a better customer experience
- Learning the business in a way that allows you to improve your influence
Preferred Qualifications
- 2-3 years' experience with analytics in retail operations or related field
- Master's degree in Statistics, Information Systems, Business Administration, or related field.
- 2-3 years' experience with statistical programming languages (for example, SAS, R, Python).
- Certificate in business analytics, data mining, or statistical analysis
- 3 year's experience with SQL and working with relational databases (Ex: Oracle, Teradata etc.)
- Experience with Medallia
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Finance, Accounting, Statistics, or related field and 2 years' experience in data analytics or related field OR 4 years'
experience in data analytics or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Certificate in business analytics, data mining, or statistical analysisMasters: Business Administration, Masters: Information Systems, Masters: Statistics
Need convincing? Let's review Walmart's best features:
- 54%of reviewers say women and men are treated equally at Walmart.
- All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
- The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
- Associates can take advantage of Resources for Living, a free confidential counseling and health information service.