What you'll do
As a Manager II, in Spark Platform Operations for Last Mile Delivery, you will work and grow as a team, leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers and drivers. We provide the access to the tools and support you need to be your best version. This is that place. This is Walmart. Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of the home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping. Our Last Mile Delivery programs are a critical part of our business, as a Manager II, Operations, you will collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that will scale across the country. We trust our associates to innovate the future of shopping to become the biggest player in the game. If you are motivated by complex, purposeful challenges, Manager II, Operations at Walmart is potentially the perfect fit for you.
You’ll sweep us off our feet if
You have experience in Field Ops/Last Mile Delivery/Process Design/Project Management
You have a deep knowledge of the gig industry and the marketplace economy
You have expert analytical and deductive reasoning skills
You are action oriented with strong execution skills
You are able to tell a story with data to convince stakeholders of a decision
You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly
You’re comfortable with shifting priorities in a fast-moving environment
You’re structured in your thinking process and have strong problem-solving skills
You’ll make an impact by:
Designing and executing on processes that will build and shape the massive driver supply for the Spark Driver product
Utilizing day to day operational levers (incentives, hiring, communications, etc.) to balance the marketplace dynamics and ensure customers, drivers, and stores are mutually benefitted
Analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency
Translating data analysis into recommendations aligned with business objectives to meet business goals
Managing the development and improvement of new and existing operational tools, reports, and customer-facing functionality by providing direction and input on business and functional requirements
Leading cross-functional collaboration to develop processes and strategies to improve Spark driver engagement by partnering with product management, merchandising, engineering, and other groups to drive projects
Building engagement initiatives to ensure Spark Driver is the platform of choice for delivery drivers
Understanding and investigating driver concerns and partnering with cross functional teams to drive continuous improvements
Driving the execution of multiple business plans and projects by identifying customer, driver, and operational needs
Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
Helping stakeholders prioritize and track short term and long-term driver engagement initiatives
Promoting team culture by engaging in activities that support company values, culture, diversity, learning and development
3 – 6 years of experience in areas of operations management and/or business strategy at a fast-growing tech company/start-up or management consulting at a top-tier firm
MBA strongly preferred
Project Management - Project Management Professional – Certification
Operations management experience within the gig industry
Intermediate-Advanced Excel Skills
Strong experience with Tableau
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years of experience in an Operations, Project Management, Strategy or related position
OR 5 years of experience in Operations, Project Management, Business Strategy or related area.
Experience in building and implementing processes from scratch
Ability to create and adapt presentations to the relevant audience
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - Certification
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America