Walmart helps people around the world save money and live better -- anytime and anywhere -- in retail stores, online and through their mobile devices. Each week, more than 260 million customers and members visit our more than 11,000 stores under 71 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 sales of approximately $486 billion, Walmart employs 2.3 million associates worldwide.
Our purpose of saving people money so they can live better is based on our core values and culture of service to the customer; respect for the individual; strive for excellence; and act with integrity. Our strategy to deliver on this commitment is founded on the objectives of making every day easier for busy families; changing how we work; delivering results and operating with discipline; and being the most trusted retailer. Our ultimate success depends on creating shared value for all stakeholders: customers, associates, communities and shareholders.
We are at a unique point in our company history and in the history of retail. We are changing our way of thinking and working as we develop a truly omnichannel customer experience and organization. We’re looking for exceptional individuals to join us on that journey.
About the Role
Want to help change the future of omnichannel retail?
Are you looking for a unique and visible customer experience role in a Fortune 1 company? To continue to delight and exceed our customer’s expectations at Walmart, we are committed to making the customer our #1 priority.
As part of Walmart’s Customer Care organization, you will value customer time and seek to protect it. We are looking for a customer-obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis. You will lead initiatives focused on customer experience and self-service, minimizing customer effort when required and enabling an empowering experience for our customer. You will own roadmaps and collaborate with Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience. The work you lead will touch millions of customers across our online and stores experiences.
You will be an advocate for the customer experience and defect elimination. You will use research to understand customer needs and pain points. You will build strategic roadmaps and use your ability to work across business owners, product management, UX and engineering teams to improve our products and promote a customer- and defect-obsessed mindset. Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.
What You’ll Do
About the Customer Care team
Walmart’s Customer Care team is committed to identifying and visualizing customer defects and friction, and to elevating the voice of the customer to drive meaningful improvements. This role will underpin efforts to transform customers’ Walmart shopping experience by making customer data and insights easy to access and understand, and by identifying and measuring customer experience improvement opportunities.
We are looking for a customer- and data-obsessed individual who thrives in ambiguity, has innate curiosity to explore and learn, and has a passion for data. The work you lead will touch millions of customers across our online and stores experiences.
Our team has broad reach, high exposure, and deep impact. We work cross-functionally across many areas of the business (think: supply chain, store operations, product, marketing, finance, customer care) and get a unique view of what it takes to run a successful omni-channel retailer.
Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success. We’ll collaborate in person at a regular cadence and with purpose.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor of Science and 5 years' technical program management experience OR Master of Science and 2 years' technical program management
experience OR 8 years' technical program management experience.
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America