Senior Manager ofBusiness OperationseCommerce Site Operations
Want to help lead the way inredefininghow we shop online?TheSeniorManagerofBusiness Operationsfor eCommerce Site Operationsis a criticalleader inenhancing our site's performance and driving a frictionlesscustomersiteexperiencefor one of our Strategic Business Units (SBUs). This person will oversee a team that sets the bar for operational excellence, helping to grow our eCommerce business, bydeveloping and driving key strategic initiatives;shaping and defining the product roadmapand tooling;building out robust reporting and KPIs;and,identifyingscalablebest practices and site optimization effortsfortheir division.They'lldrive impact, improvement,and innovation to create a truly frictionlessonline shopping experience andhelpour eCommercebusiness.
You'llsweep us off our feet if:
_You understand how__customers__shop online_and use strategic thinking and innovation to create a seamlessand freshsite experience for our customers.
_You're__a visionary_constantly looking for ways to set us apart from the competition, driving newand enhancedfunctionality to make the shopping experience easy and convenient.
_You__use__data and insights_tomakeinformed and impactful decisions and you have the acumen to translate complex data into actionsand improvements.
_You__have an incredible focus on operational excellence_and getting the fundamentals rightand can identifyopportunitiesforefficiencyand improvement.
You build trust quickl__y and can__lead by influence, creating impact through partnership as well as ownership.
_You__believe in and prioritize the collective success_of the team and are quick to jump in, help, mentor, and coachyour fellow team members.
You'llmake an impact by:
Creating an exemplary site experience for your****divisionYou'lldrive the holistic site strategyandoperationalperformanceforyourdivisionand play a key role in enhancing the customer journey on our site to win customers' hearts and minds. Usingmarketand customerdata,you'llcreate a seamlessand optimizedexperience, overseeingthe product roadmapand tooling needs,reporting and KPIs,A/B testing,taxonomy,search,SEO, and more.
Structuring complex and ambiguous strategic problemsYou'llcontinuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, drivinginnovation and growth for your Division.You'lldevelop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities.
Monitoringsitehealth and performance****through analytics and key metricsYou'lllead internal business reviews andoverseethe development of site metricsand dashboardsto monitor site health, providing strategic insights to internal stakeholders to influence theoverall direction for the site.You'llalsoidentify and escalate key site issues,andconduct root cause analysesto recommendand implementfixes.
Operating with excellence You'll land the fundamentals and create and help scale best-in-class efficient workflows, processes and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.
Becoming an invaluablestrategic partner****to internal stakeholdersYou'll advise onand partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site's strategic direction and execution.
Eight years related experience inManagement Consulting, Business Operations,Product Management, Site Merchandising,or related field
MastersDegree in Businessor related field
4+ years demonstrated experience managing a team
4+ years of experience in consumer-focused e-commerce environment
Strong customer obsession focused on building the right site experience for our customer
Strategic mindset with ability to tackle complex and ambiguous problems
Analytical and process-oriented, comfortable making data-driven decisions, and thirst for continuous improvement
Experience developing and executing against technical product roadmaps
Ability to set clear team objectives and performance measures
Ability to select and develop a team of future leaders
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates,customersand the communities we serve live better when we really know them. That means understanding,respectingand valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Join Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. Butyou'llquickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us andyou'lldiscover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one,you'llbe empowered and equipped to do the best work of your life.careers.walmart.com
Minimum Qualifications: Bachelor degree in business or related field