Why you should apply for a job with Walmart:
- 54%of reviewers say women and men are treated equally at Walmart.
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.- The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
- Associates can take advantage of Resources for Living, a free confidential counseling and health information service.
Position Summary...
What you'll do...
Working at Sam's Club means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work.Yes, we are a division of the Fortune #1 company, Walmart, Inc. But you will quickly find that we're a company that wants you to feel comfortable bringing your whole self to work. A career at Sam's Club is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you will discover why our company is a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.
The Contact Center is a critical part of our business for Sam's Club as the core communication for Members when things go right or wrong.
What you will do
As a Resolution Specialist, you will play a pivotal role in ensuring we provide an amazing experience to every Member, by providing timely resolutions, and world class member service.
You will sweep us off our feet if
- You are comfortable in supporting day to day tasks, while also executing impactful business decisions directly affecting the members and our business
- You enjoy learning about the latest member insights, market trends, and product introductions
- You are a problem solver: you can think outside the box for best resolutions for our members.
- You are a member advocate, looking for the best possible solutions for our members.
You'll make an impact by:
- Ownership of your calls and incidents assigned to you until you reach a resolution that the member is agreeable to.
- Working cross functionally with our merchants, suppliers and supply chain key stakeholders.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: 6 months' experience addressing and responding to customer requests in a contact center or retail industry.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Contact Center, Customer Service
Need convincing? Let's review Walmart's best features:
- 54%of reviewers say women and men are treated equally at Walmart.
- All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
- The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
- Associates can take advantage of Resources for Living, a free confidential counseling and health information service.