Why you should apply for a job with Walmart:
- 54%of reviewers say women and men are treated equally at Walmart.
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.- The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
- Associates can take advantage of Resources for Living, a free confidential counseling and health information service.
Position Summary...
What you'll do...
The Sr. Director Quality Assurance will play a key role as a change agent in our fastest growing network owning Quality from End to End within the U.S. Fulfillment Network.
Oversees the delivery of consistent customer service by guiding quality assurance audits; delivering feedback to agents and managers on success areas and improvement opportunities; assessing customer service levels; approving key quality drivers; creating and evaluating quality reports; recommending changes to improve quality control processes and customer satisfaction; and identifying training opportunities.
Oversees complex or high-visibility quality assurance processes by identifying industry best practices and incorporating them into quality assurance programs; evaluating quality review processes and identifying areas of opportunity; identifying, developing, and implementing process changes; leading the implementation of quality assurance programs; evaluating utilization and effectiveness of quality assurance programs
Oversees quality assurance plans and frameworks by collaborating with stakeholders on identified controls; determining the frequency and timing of processes; managing processes; and communicating recommendations to leadership.
Oversees the development of the annual quality control overhead budget by reviewing and approving budgets; reviewing the overall budget across all quality control divisions; submitting capital expenditure requests for the budget; and comparing forecasted budget to actual spending to identify and reconcile discrepancies.
Oversees processes for on-boarding new suppliers and maintaining processes for existing suppliers by approving quality protocols across the supplier matrix; overseeing supplier training, feedback, and learning sessions; defining internal metrics to formally assess supplier performance; and assessing and communicating supplier performance to management and business partners.
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Communications, Education, Engineering, or related field and 5 years' experience in quality, product development, training, or related area OR 7 years' experience in quality, product development, training, or related area. 1 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Testing TechnologiesMasters: Business AdministrationSix Sigma Black Belt - Certification, Six Sigma Green Belt - Certification
Need convincing? Let's review Walmart's best features:
- 54%of reviewers say women and men are treated equally at Walmart.
- All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
- The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
- Associates can take advantage of Resources for Living, a free confidential counseling and health information service.