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What you'll do...
The Senior Director II of Account Management is responsible for owning and driving customer relationships for Data Ventures with both suppliers and merchants and enabling business collaboration between the two parties by representing the portfolio of productsto unlock commercial value.
This role will lead the Account Management Team across Food, Consumables and General Merchandise. Seen as the senior relationship executive with both suppliers and merchant customer community. Accountable for delivering delight throughout the customer life cycle that leads to contract renewal and expansion. Envision and implement operational, service, and analytical Account Management requirements that enable the business to flourish. Partner with Product, Marketing and Business Enablement teams to develop and execute go-to-market plans for the product portfolio. Own the Voice of the Customer program that guides development of products and strategy. Will lead change management and influence at the executive level.
Help drive Data Ventures' overall strategy, roadmap, priorities, and planning across the team
Directs and oversees business unit budgets and financials
Provides overall direction by analyzing business objectives and customer needs
Develop, communicate, build support for, and implement business strategies, plans, and practices
Sets and guides the overall account management strategy to ensure highest valuation of investment
What You Will Do
Develop plans and presentations for articulating strategic direction, vision, and priorities.
Develop long-term roadmaps for Data Ventures Account Management team, in partnership with the Data Ventures Leader & other leads.
Translate Data Ventures direction, goals, plans and progress into clear terms for stakeholder alignment and leadership buy-in.
Leads complex, high-impact negotiations involving high business value, and guides others on the subtleties of negotiating such strategic agreements.
Develops and leads implementation of organizational best practices for cross-selling and up-selling portfolio of solutions
Establishes strategic account planning standards, policies, strategy and best practices
Creates the account management plan, metrics, KPIs for the team and cascades it to the team
Develops organizational strategies for increasing sales and product utilization
Partners with the Enablement Team to design, develop and implement best practice training programs ranging from customer training / onboarding to delivering formal sales proposals and presentations.
Plays leadership role in the development of sales proposals and presentations for critical customers.
Forecasting monthly, quarterly, and annual financials and KPIs for the established base of customers.
Assists the Product Team to conduct opportunity sizing research and exercises, as well as pricing strategy research to clearly articulate the makeup of competitive or complementary markets/products
Design, implement and own the Voice of the Customer (VOC) program with Product Marketing
Leverages experiences, learnings, and business context to inform, influence, and define data strategy that usually spans one or more functions or domains
Coach and support colleagues and stakeholders to develop their understanding of business and performance to identify solutions to deliver improved services, solutions and relationships
Contributes to strategic business decision making regarding key initiatives, outlines business cases to be developed, and drives delivery of work that has meaningful return on investment to the business
Proactively engages in the external community to build Walmart's brand and influence across industry practices
Influences and shapes business vernacular
Solid Account Management leadership experience; expertise in relationship management, business collaboration and growth strategies.
Ability to lead and adapt within a dynamic, fast-paced environment
Passion for data analytics and some experience as a business user/consumer of data/analytics
Clear, articulate, and persuasive verbal and written communication skills
Experience in leadership and diverse wide audience situations positioning arguments with a well-structured story
Ability to build consensus in sensitive situations, present conflicting perspectives in a fair and constructive manner
Connect strategic business priorities leveraging data and analytics, financial acumen and problem-solving techniques to build a cohesive narrative
Able to build and maintain collaborative and strategic alliances with a wide range of partners across the business and industry; leverage their support to drive business programs and priorities.
Fosters an environment that supports collaboration with people from different functions, cultures and have different perspectives
Drive a culture that strives for diversity of thought and inclusion
Desired experience includes
Twenty-five+ years' experience with senior-level responsibilities running large Customer Success or Account Management functions.
Entrepreneurial business experience and mindset.
Experience in servicing data, insights, or analytics industries within retail/ CPG
About Data Ventures:
Data Ventures exists to unlock the full value of Walmart's data by developing and productizing B2B data initiatives that empower merchants and suppliers to make better, faster decisions for the business. As part of this transformation, we're seeking entrepreneurial individuals to help drive data productization from concept to deployment.
Bachelor's degree in Business, Engineering, or related field and 10 years' experience leading key strategic partnerships, business development, or related area.
Leading cross-functional teams, Project Management, Supervisory experience leading strategic partnership teams
Masters: Business, Masters: Computer Engineering
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Reviewers say women are treated fairly and equally to men