Senior Manager I, Product Management - Dialog Management (Store No.8 | Conversational Commerce)

Position Summary...

What you'll do...

About Store No8

We are the incubation arm of Walmart. Store No8 was formed in 2017 as part of Walmart’s larger innovation mission to shape the future of commerce. We pursue big ideas and take risks by stepping outside of Walmart’s core business to focus on leapfrog capabilities across conversational commerce, mixed reality, in-store digitization, and more. Our ultimate goal: fuel Walmart’s core business, create new operational efficiencies, and unlock amazing experiences for our customers in the long-term.

Conversational Commerce

We are on a mission to save our customers money and help them live a better, more frictionless life. Our vision is to leverage the latest advances in AI and other technologies to reimagine how they shop for their households. Our products aim to anticipate and serve our customers’ wants and needs in ways that take much less time and effort.

About the Role

As a Senior Product Manager focused on Dialog Management, you will strengthen and scale the conversational commerce experience by sitting at the intersection of product managers, data scientists, conversational designers, and engineers. In this emerging space that stands to empower our customers with an effortless and engaging shopping experience with voice and text, you will improve team alignment, processes, and tools around product development, launch, and iteration, by serving as the connective tissue between understanding a user’s intent and executing an action based on that intent. You are able to quickly develop a deep understanding of emerging technology, as well as communicate effectively, build relationships and influence others. This is the ideal role for someone who is motivated by a purposeful mission and ambitious to make a massive impact at scale in a greenfield space.

Responsibilities

Steer product strategy and definition for the dialog management platform, aligning to Designer and Developer needs and Conversational Commerce goals

Create and groom the dialog management product roadmap, evangelizing core initiatives and incorporating stakeholder and customer feedback into feature requirements to drive adoption of the conversational commerce experiences

Collaborate with product managers (e.g. search, checkout)  - identifying cross-ownership opportunities - to enable the creation of more natural, human-like, and contextual conversational CXs

Own the customer interactions pertaining to the voice and text modalities, focusing on enabling experiences across modalities that adhere to our Conversational Design Guidelines 

Spearhead platform changes that enable the Conversational Designers to create sophisticated bot personalities, ultimately creating more personable experiences for the end user

Ideate, plan and launch platform features that support standardization, organization and automation of Conversational Commerce flows, ensuring that teams have the platform knowledge necessary to maximize its value

Apply strong judgment to provide leadership with recommendations and improvements, highlighting elements within people, process and technology that are slowing us down and/or negatively impacting the user experience

Ensure that the Conversational Commerce needs are understood and prioritized across engineering, so that our external and internal customers have the best experiences possible quickly

What You'll Do

• Develop dialog management tools and processes that deliver the value propositions of conversational commerce to millions of Americans

• Own the roadmap of features and capabilities that address the short term needs of internal teams with an eye on a transformative longer term vision 

• Realize the vision of natural conversation by overseeing the launch of features and capabilities including state tracking, context management and multimodal experiences

What You'll Need

• 3+ years’ experience working in a product management role

• Experience with two of the following: Natural Language Understanding/Chatbots/Conversational Platforms/tooling builds

• Skilled at working cross-functionally and aligning key stakeholders

• Demonstrated ability to build strong relationships and lead through influence

• A self-starter with the ability to prioritize, drive decisions, and act effectively with only high-level direction

• Solid communication, problem-solving, and decision-making skills

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor’s degree in Business Administration, Computer Science, Engineering, Communications, or related field and 2 years’ experience in product management, or related field OR 5 years’ experience in product management, or related fields.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Consulting and advising business partners utilizing detailed analysis, Gathering, identifying, defining, and communicating requirements., Leading product or solution developmentMasters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America