Senior Manager I, Technical Program Management Customer Experience

Position Summary...

What you'll do...

What you'll do...

Here at Walmart, we’re driven by an intellectual curiosity that keeps us on the cutting-edge of user design and a seamless customer experience. We’re intrigued by the opportunity to engineer the most optimal approach that drives conversions and generates consumer loyalty across every touchpoint of the digital journey.

About the Team

On the Customer Experience Engineering team at Walmart - USTech, we provide technology to power shopping journeys that help hundreds of millions of customers live better – be it busy families getting groceries easily, new parents welcoming a new baby, organizing a new home or anyone planning a fun party. We strive to create the best shopping experience anywhere anytime, meeting customers’ evolving needs and expectations. 

We are looking for experienced engineers to help design and improve the way customers shop by building highly throughput scalable Technical Program Manager to support tier 0 core platform services that power customer’s journey across Walmart sites and mobile apps.

Job Description

As a Technical Program Manager, you will be the owner and driver of several complex programs, forming a portfolio of efforts that are geared towards achieving the business goals of different market segments. You’ll be working with a variety of engineering products responsible for the movement of items across the network and to our customers. These technologies are at the apex of scale in collaboration with engineers, technical product managers, operations, and business stakeholders.

You’ll really wow us if…

• You have a knack to build consensus and alignment across different models, varying priorities and multi-disciplinary, yet integrated teams.
• Have the ability to step in to lead critical projects based on emergent business needs as well facilitate early discussions to scope new projects.
• You constantly seek to as establish and lead operating processes and tools for effectively managing the portfolio.
• You lead the technical discussion with conviction, be a subject matter expert and have strategic influence.
• You will translate the product roadmap into integrated high-level plans that are aligned with the business goals of the programs, as well as roadmaps of underlying cross-functional engineering teams.
• You will represent the overarching portfolio with all stakeholders, provide inputs and insights into each component and workstream.
• You will provide crisp status and communications to enable fast and effective escalations and decision making that allow the organization to react and adjust to changes
• You will facilitate the effective flow of new asks from the business, apply prioritization and change management principles effectively, with minimal disruption to roadmaps.
• BS degree in Computer Science, Engineering, Mathematics, Statistics, related fields or equivalent practical experience.
• Cross-functional Program Management experience working among several groups.
• Experience working with technical teams. Interest and ability to learn other technical areas as needed.
• Problem-solving and organizational experience and experience operating autonomously across multiple teams.

 You’ll make an impact by…

Now, imagine doing all the above for the world’s largest retailer. That’s the Walmart experience. Intrigued?

Minimum Qualifications (auto populated at the bottom – don’t worry about this part – this was added by the hiring manager)

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.  

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor of Science and 5 years' technical program management experience OR Master of Science and 2 years' technical program management
experience OR 9 years' technical program management experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

840 W CALIFORNIA AVE, SUNNYVALE, CA 94086-4828, United States of America