Senior Manager II, Business Operations – Walmart+ Operations Strategy

Position Summary...

What you'll do...

Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. With membership benefits like Free store delivery, Free shipping with no order minimum, Mobile scan & go in-store, Rx for less, and Member prices on Fuel, Walmart+ helps our members save time & money.

We are looking for a Senior Manger II, Business Operations – Walmart+ Operations Strategy to join the Walmart+ business team to develop scalable, omni-channel strategies that drive new member growth and member retention. The ideal candidate will be an innovative, data-driven, strategic, & results-oriented leader with a strong passion for the customer.

This role is focused on operational deficiencies, Member pain points and identifying operational liability within membership operations. Once deficiencies are identified, this leader will provide a solution, roadmap, and drive prioritization with partner teams. Candidates must have prior experience in a leadership strategy role in retail operations, online grocery operations, supply chain operations, or general fulfillment operations. Candidates must also have had experience working for large organizations, working cross functionally.

Candidates should have experience communicating complex problems in a simplistic way, both written and verbal. They must be able to partner and influence others within the organization and enjoy working with multiple teams in a cross-functional environment.

This individual will have deep expertise in project management, customer service operations and data analysis but also be able to think strategically about how to utilize our physical stores & partner channels to accelerate growth and drive retention. We are looking for someone who will think big, ruthlessly prioritize to focus on the highest impact efforts, and mobilize cross-functional partners to execute against an aggressive growth roadmap. This is a high visibility role with the ability to make a significant impact on our business goals. 

You'll wow us if….

• You’ve led multi-organizational programs before and have the high level of detail and organization required for success.
• You’re highly skilled at leading multiple simultaneous projects.
• You excel at coaching at all levels of the organization.  
• You are an expert at mentoring focused improvement methodologies (Root Cause Analysis, DMAIC, etc.).
• You possess a great deal of energy and a positive attitude.
• You have a high learning index, a high numeric ability and high verbal reasoning skills.
• You develop and facilitate workshops to drive change in your current or past work environment.
• You participate in strategic planning meetings to create alignment toward your organization's strategy.
• You coach, teach, and mentor teams through implementation of lean and six sigma principles/methodologies within your team.
• You have deep expertise in working in a cross functional environment, often in complex organizational matrixes. 
• You have led customer/ member retention program development.
• You have a deep understanding of Walmart’s global network capabilities.

You'll make a difference by:

• Creating strategic working relationships - Builds trusting, collaborative relationships and alliances with stakeholders of W+. Relates to others in an accepting and respectful manner. Promotes a team-based work environment that respects, embraces and values diversity in others.
• Setting up our associates for success - Sets clear expectations, performance measures, and goals, and helps others do the same. Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish tasks throughout the journey. Identifies gaps in the current situation and enables others to meet their objectives.
• Driving Execution - Drives the execution of the Walmart Membership Platform by identifying the operational gaps and needs. Develops and communicates the implementation plans and priorities while removing barriers and obstacles that impact process understanding and performance.
• Being a team player - Associate Centered - Is able to define what winning looks like for the associate and team as a whole. Analyzes data and information and develops plans to exceed associate expectations. Coaches new initiatives and creates an information sharing environment to provide associates value through innovation and problem solving. Fosters a collaborative and challenging environment to reinforce engagement and empowerment of the associates.
• Developing Others - Multiplier of talent, through the consistent transfer of knowledge and understanding of the system. Engage all levels in problem solving to enable self - actualization, self - esteem and promote being part of something winning to create true purpose within our associates. Ensure all ideation is heard and feedback is given in a simple, specific, honest, accurate and timely manner.

Minimum Qualifications  

• Bachelor’s degree in Business Administration or related field and 5 years’ experience in Operations Management or related area OR 7 years’ experience in Operations Management or related area
• MBA Preferred
• At least 3 year’s supervisory experience
• Must be able and willing to think and act strategically and tactically
• Strong communications, partnership, and organizational skills
• Ability to travel when business needs require <10% often with multi night stay’s
• Excellent judgment and executive presence and the ability to interface with and influence senior executives

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor degree in business or related field

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in related area, Leading large teams

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America