Senior Manager II, Data Analytics - Payment Operations Strategy Marketplace

Position Summary...

What you'll do...

This role will be a key member of the Marketplace Partner Payments team leading financial operations strategy & performance as well as associated quantitative analysis & measurements

• Lead seller payment operations strategy working closely with Seller operations, business leads, product and other teams. Be the key liaison between business and operations translating business initiative and requirements into Operations process/ workflow

• Manage prioritization, resource allocation and capacity needs in working with Business and Seller Operations

• Manage and streamline key processes to create efficiency, reduce errors/escalations and help marketplace seller payments scale. Identify opportunities for simplification and automation.

• Build quantitative measurements to assess Operational performance and seller resolution experience. Identify and lead initiatives to improve key metrics.

• Be the voice of the seller in working with cross functional team and drive right balance between risk and seller experience

 - Own the roadmap around automation and scaling. Collaborate cross functionally with product, legal , trust & safety, performance, and other business teams to drive roadmap success

• Build dashboards and monitor trends to help drive proactive actions and mitigations. Organize initiative level tracking where necessary to ensure successful execution.

Preferred Qualifications:

• Master’s degree or higher in Business, Statistics, Computer Science or similar field required

• 5+ years of industry experience preferably in Payments, Financial Services, Financial Operations or similar space

• Understanding of the payment vendors, payment risk, billing workflows, working capital providers, and associated competitive landscape preferable

• Ability to work with cross functional teams and prior experience working with Product and Operations teams; proven ability to influence internal / external partners and provide clear actionable insights

• Advanced knowledge of SQL and working with large datasets

• High proficiency with Excel based data analysis

• Experience driving projects toward clear business goals, testable hypotheses and action-oriented outcomes

• Strong communication and interpersonal skills

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Option 1: Bachelor's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Arts, Finance or related field and 4 years' experience in data analysis, data science, statistics, or related field. Option 2: Master's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 2 years' experience in data analysis, data science, statistics, or related field. Option 3: 6 years' experience in data analysis, data science, statistics, or related field.
1 year's supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data science, data analysis, statistics, or related field, Master’s degree in Business, Computer Science, Engineering, Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field, Related industry experience (for example, retail, merchandising, healthcare, eCommerce), Successful completion of assessments in data analysis and Business Intelligence tools and scripting languages (for example, SQL, Python, Spark, Scala, R, Power BI, or Tableau), Supervisory experience

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America