Senior Manager II, Operations, Ecomm

Position Summary...

What you'll do...

Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. With membership benefits like Free store delivery, Free shipping with no order minimum, Mobile scan & go in-store, Early Access to Deals, and Member prices on Fuel, Walmart+ helps our members save time & money.

We are looking for an experienced Senior Manager II of Membership Operations to join the Walmart+ business team to develop scalable, omni-channel strategies that drive new member growth and member retention. The Senior Manager II will have business ownership of ensuring high standards and quality of benefit delivery for Walmart+ members. In addition to identifying our membership operational deficiencies, the Senior Manager II will own the strategy, prioritization, and implementation of solutions to improve the member benefit experience. Key partners include product, finance, insights, store and fulfillment operations teams, etc.

The ideal candidate will be an innovative, data-driven, strategic, & results-oriented leader with a strong passion for the member. This individual will have deep expertise in project management, omni-channel operations, data analytics, and be able to think strategically about how to utilize our physical stores & partner channels to accelerate growth and drive retention. We are looking for someone who will think big, ruthlessly prioritize to focus on the highest impact efforts, and mobilize cross-functional partners to execute against an aggressive growth roadmap. This is a high visibility role with the ability to make a significant impact on our business goals. Prior experience with internal or management consulting is a plus.

You'll wow us if....

• You are someone who takes end-to-end ownership to independently lead your team and cross-functional partners through strategic high visibility projects.

• You have deep expertise in working in a cross functional environment, often in complex organizational matrices.

• You display an ability to operate comfortably with ambiguity and lead the team through multiple complex initiatives simultaneously.

• You've shown an ability to build relationships and influence without authority.

• You have excellent communication and interpersonal skills to collaborate and communicate at the level of detail depending on the audience, including an executive audience

• You are structured in your thought process and can break down large problems into smaller simpler problems.

• You're someone who can execute, with strong discipline and organization skills; someone who gets things done.

• You have strong analytical skills to interpret insights coming from various initiatives and have a mindset for continuous learning and improvement.

• You're stimulated by challenges and are ready to engage at Fortune 1 scale.

You'll make a difference by:

• Leads execution - Leads improving the execution of Walmart+ benefits delivery by identifying the operational needs and enabling the team. Develops and communicates the strategic approach to prioritizing problems and solutioning

• Creating strategic working relationships - Builds trusting, collaborative relationships with stakeholders of Walmart+ to power the business forward

• Setting up our associates for success - Sets clear expectations, performance measures, and goals, and helps others do the same. Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish tasks throughout the journey. Identifies gaps in the current state and enables others to meet their objectives.

• Developing others - Engage all levels in problem solving to enable self-actualization, self-esteem and promote being part of something winning to create true purpose within our associates. Ensure all ideation is heard and feedback is given in a simple, specific, honest, accurate and timely manner.

Minimum Qualifications

• Bachelor's degree in Business Administration or related field and 4 years+ experience in Operations Management or related area OR 6 years+ experience in Operations Management or related area

• MBA preferred

• At least 3 years of supervisory experience

• Must be able think strategically and tactically

• Strong communications, partnership, and organizational skills

• Excellent judgment and executive presence as well as the ability to interface with and influence senior executives

• Ability to travel when business needs require (

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 4 years' experience in operations, project management, or related area OR 6 years' experience in operations, project management, or related area. 2 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America