Senior Manager II, Operations, Ecomm - Driver Experience – Content and Communications Strategy

Position Summary...

What you'll do...

As a Senior Manager II, Content and Communications Strategy, you will leverage your exceptional communications, engagement, and content creation skills, along with inventive problem-solving skills to lead the Content and Communications team across initiatives for our last mile delivery programs at scale. You are a contemporary thinker who translates business strategy into impactful campaigns including storytelling for last mile delivery, product promotion and driver learning, as well as structuring driver communications in creative and new ways; oversees creative vendors and manages multiple creative projects; responsible for dedicated campaigns to enhance Driver Experience, brand recognition and engagement; seeks, monitors, and recommends new approaches for content creation; develops and tracks metrics for measure impact and communicate learnings; digests and absorbs business strategy input to produce operational communications and creative content output.

Walmart’s Last Mile Business works on fulfilling customer demand for everything in the store at the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping.

You’ll sweep us off our feet if

• You have a track record of leading teams to develop communications, digital content, creating engaging programs, and building journey-based learning programs to enhance Last Mile Driver Experience.
• Strategic content planning experience with ability to set formal objectives, KPIs, and identify audience needs with an outside-in engagement approach
• Experience executing innovative operational and creative logistics communications campaigns across various channels (e.g. app, social, owned websites, search) to build brand reputation and engagement
• You have refined communications skills and ability to create content for both internal and external stakeholders
• Strong communications and interpersonal skills with success in influencing and relationship-building to inspire cross functional teams and rally around a common goal
• Lead the development of user (driver) journeys designed to enhance Driver Experience.
• Lead development and implementation of content strategies and plans. This includes writing and implementing content targeted to the needs and opportunities of our last mile gig drivers
• Work with analytics and channel partners to monitor content effectiveness and recommend improvements.
• Ensure that all published content is error-free and adheres to compliance standards.
• You are comfortable navigating through ambiguity to develop Communications content and strategies
• Work closely with cross-functional stakeholders to support and facilitate communication needs.
  • You have shown examples of customer obsession and will ruthlessly fight for them in every discussion
  • You are comfortable with working in a fast-paced startup environment with day-to-day ambiguity
  • You’ve demonstrated ability to write and present clearly and persuasively, and communicate complex ideas in a compelling way to a variety of audiences
  • You have a track record of coming up with inventive solutions for our biggest problems and opportunities
  • You are structured in your thought process and can break down large problems into smaller problems
  • You’re someone who can execute, with strong discipline and organization skills

SKILLS

• This position requires strong communications and analytical skills driven by intense curiosity, with a robust ability to assemble complex, technical information from various sources. 
• Excellent verbal and written communication skills, with strong project management experience, and adept and managing successful projects in a matrixed corporate environment by building coalitions and driving consensus
• Data-driven with impeccable organization and high comfort working with technical subject matter.
• Exceptional interpersonal, written, and verbal communication skills.
• Collaborative, energetic, and tenacious self-starter with an ability to prioritize and handle multiple projects simultaneously. 
• Enthusiastic team player who can work cross-functionally with partners across Last Mile delivery for the Walmart US business. 

BASIC QUALIFICATIONS 

• Bachelor’s degree in Communications, Business, or related field preferred and 5+ years of work experience in Content / Communications creation; OR MBA with 3+ years of work experience in related field.
• Exceptional written and oral communication skills with high attention to detail. 
• Excellent command of English and strong proofreading and writing skills. 
• Proficient knowledge of Microsoft Excel, Word, and Outlook. 

PREFERRED QUALIFICATIONS 

• Consummate team player with the ability to thrive in volatility, uncertainty, complexity, and ambiguity with poise and judgement
• Ability to create, manage, and execute multiple creative projects effectively
• Experience with some aspects of content production lifecycle and with managing creative partners/agencies
• Proven creative, innovative and strategic thinker
• Obsessed with delivering exceptional quality and impact, ruthlessly prioritizes
• Ability to document, plan, measure, and report on outcomes to demonstrate program impact

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 4 years’ experience in operations, project management, or related area OR 6 years’ experience in operations, project management, or related area. 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - Certification

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America