Senior Manager II, Operations, Ecomm - Omni Channel Capabilities, Merchandise/Service Integration

What you'll do at

Position Summary...

What you'll do...

Want to help lead the way in redefining how Walmart provides omnichannel shopping experiences to our customers?  The Senior Manager II, Omni Capabilities, is a critical member of the Omni Capabilities and Financial Services team in Walmart U.S. eCommerce and will be responsible for building and delivering engaging omni experiences for customers whether they are shopping online from their phone or in-store.

The Omni Capabilities team is a newly formed team designed to help Walmart leapfrog the competition by building uniquely Walmart omni propositions and experiences to accelerate Walmart as the top of wallet destination among U.S. households. To deliver on this strategic objective, the team is focused on the following primary imperatives –

• Leveraging data to understand omni channel customer expectations and pain points
• Partnering with merchant and services teams to identify omni capabilities that drive impact across the enterprise 
• Aligning enterprise priorities among key stakeholders and establishing ways of working that prioritize initiatives driving the most value
• Building cross functional teams to accelerate the integration of omni capabilities and customer experiences  

The Senior Manager II, Omni Capabilities will support the business lead in a cross-functional collaboration model for various omni capability integrations in the pipeline and will also be responsible to engage with functional leaders to build an omni mindset while designing various propositions and experience across the company.  Creating a digital first mindset will be a key enabler of success.

 You’ll sweep us off our feet if:

• You understand how customers shop across channels and use strategic thinking and innovation to create a seamless and fresh omni experience for our customers.
• You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You know how to guide the development and implementation of products and features working across product, engineering, and design teams.
• You’re a leader who can build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You’ll make an impact by:

• Supporting the business lead in building capabilities that deliver an outstanding omni customer experience to unlock full potential of deepening Walmart’s relationship with our customers.
• Executing go-to-market strategies for the varying omni capabilities and managing scaling efforts across merchant and services teams to deliver on the full potential for our customers and our business .
• Helping build a framework and optimization model, evaluating omni capabilities projects, priorities and workstreams, adjusting as needed to drive the largest business impact.
• Collaborating closely with merchant and services teams across Walmart U.S. to align to expectations and drive coherent and consistent omni customer experiences,
• Working closely with product, design, tech, functional owners, and other partners to align and develop a robust end-to-end roadmap of future capabilities.
• Building models for scaling omni-capabilities outside of Walmart with strategic partners, as appropriate.

Preferred Qualification

• 5+ years related experience in Merchandising, Site Merchandising, or related field plus 3+ years of experience in consumer-focused e-commerce environment
• Proven experience in building and scaling omni capabilities
• Masters Degree in Business or related field
• Strong customer obsession focused on building the right omni experience for our customer
• Analytical and process-oriented, comfortable making data-driven decisions
• Ability to set clear team objectives and performance measures
• Ability to select and develop a team of future leaders
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
• Site operations experience is a plus

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 4 years’ experience in operations, project management, or related area OR 6 years’ experience in operations, project management, or related area. 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - Certification

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.