Senior Manager II, Technical Program Management - Online Pickup & Delivery Business - Fulfillment Experience

Position Summary...

What you'll do...

Customers shop whenever and wherever they want, choosing from a wide range of Pickup and Delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart.

In this role, you will be an essential part of the business team, leading and delivering on post transaction fulfilment propositions that drive customer acquisition, retention, revenue growth and profit for the Online Pickup & Delivery business. You will be part of a team that is responsible for delivering the annual financial and customer satisfaction goals for the eCommerce business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Store Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers.

What You'll do:

• Defining long-term vision and strategy for customer experience around post-transactional experiences (Bookslot, order splits, check-in, pick-up, etc). Providing thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your succes

• Leading and delivering on key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals

• Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership

• Driving execution of multiple propositions and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Removing barriers and obstacles that impact performance; providing resources and identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning

• Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience

• Providing supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

• Driving GTM for finished products ensuring we are scaling products in a way that balances the expectations of our customers, associates, stores and leadership

• Seeking patents to protect innovative ideas and products

• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy

Preferred Qualifications:

• 5+ years business management/consulting/business ops/ products ops and strategy experience in a leading consumer-facing company

• Proven track record of successfully implementing new concepts or programs in a fast paced, digital retail environment

• Experience improving the digital retail shopping experience by recommending insight driven (data, trends, internal and external research) journey changes and omni-channel capabilities

• Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity

• Strong technical acumen and ability to dive into the technical details. Insights into modern interactive design and development standards; recognize and appreciate the differences between web-based and native app experiences.

• Skilled at leading and influencing a cross-functional matrixed team to successfully deliver against multi-track roadmaps

• Possess strong decision making and prioritization skills; have experience overseeing and managing complex release schedules

• Ability to think end-to-end, and champion the digital experience but also understand entire Walmart customer journey including Physical Stores

• Strong leadership and excellent executive communication skills

About Walmart Ecommerce:

We are Walmart eCommerce - the team shaping the future of online shopping by redefining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor of Science and 6 years' technical program management experience OR 10 years' technical program management experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America