Senior Manager II, Walmart Services - Business Lead, Home & Tech Services

Position Summary...

What you'll do...

Who we are:

Walmart Retail Services is a fast paced, strategic business unit within Realty at the forefront of our digital - physical transformation.  We are a diverse team of highly skilled innovators with two primary goals: create a best-in-class shopping experience for our customers and help them save money. As a member of our team, you will have a hand in building tomorrow's Walmart.

Who you are: 
When you think about customer experience, you don’t bucket those experiences into “digital” vs. “in-store” – you know that today’s customers interact with brands anytime, any-where? You understand the demands of a tech-savvy customer.

You know that customers expect brands and experiences that anticipate their needs, learn their preferences, and deliver a delightful experience every time.  Most importantly, you know that a successful product strategy centers on the customer and you recognize and operate daily in the mindset that the customer is key.

You can manage work in ambiguous situations and lead projects to completion.

You can lead and grow relationships with both Suppliers and internal stakeholders.

Your professional experience is marked by your ability to lead in a creative and ever evolving atmosphere to deliver for your customer.

You understand the end-to-end user experience, technology systems, accounting and controls and integration points of today’s best blended retail consumer experiences.

You are in your element when you can collaborate with a diverse team from executives to technical professionals to deliver fast, measurable business results.

As a Senior Manager II – Home & Tech Services – Walmart Retail Services, you’ll help grow and deliver capability and product strategies for the Retail Services team (including, but not limited to installation, assembly, delivery, Tech Services, merchant requested solutions and capabilities) that fuels our growth and defines the shopping experience for Walmart customers. 

Who you would work for: 
This position reports to Bob Hart – Director, Walmart Retail Services 

Some things you’ll do on a typical day:

Drive a diverse portfolio of initiatives by determining priorities and gaining approval for internal and external resources to meet direction; develop business cases for initiatives; and guide the development and implementation of marketing, pricing, and retention activities that fuel business growth.

Manage financial, budgeting, or operational activities for a portfolio of services and account platforms by setting plans to achieve annual operating performance objectives for the business; evaluate financial viability of ongoing initiatives and gaining approval for resources on initiatives and activities; and manage third-party supplier relationships.

Manage the execution of innovation, line extensions, retention strategies, and value proposition improvements to a portfolio of Services by surfacing and developing innovative ideas to enhance business offerings and performance; direct the analysis and development of ideas and solutions to explore viability to the business; and lead cross-functional teams within our company (for example, Marketing, Merchandising, Product, Design, Engineering, Walmart Labs, Finance) in the successful execution of plans for the business.

Drive the execution of multiple business plans and projects by identifying customer and operational needs; develop and communicating business plans and priorities; remove barriers and obstacles that impact performance; provide resources; identify performance standards; measure progress and adjust performance; accordingly, develop contingency plans; and demonstrate adaptability and support continuous learning.

Provide supervision and development opportunities for your associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establish performance expectations and conduct regular performance discussions; provide recognition and rewards; coach for success and improvement; and ensure diversity and inclusive business practices.

Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensure compliance with them; and utilize and support the Open-Door Policy.

Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consult with business partners, managers, co-workers, or other key stakeholders; solicit, evaluate, and apply suggestions for improving efficiency and cost effectiveness.

and participate in and support community outreach events.

Comply with company policies and procedures and support company mission, values, and standards of ethics and integrity.

Utilize databases for data storage/management.

Occasionally travel domestically to and from multiple facilities or worksites including supplier offices and conferences; sometimes requiring consecutive overnight stays.

What would support your success**:** 

• Walmart merchandising/buying experience; item file experience
• Knowledge of the assembly/installation/delivery/Tech Services industry
• Supplier/category relationship leadership
• A high attention to detail
• Being a self-starter
• Budgeting/business planning experience
• Experience in building & maintaining budgets/annual operating plans
• Knowledge of Imperium and the rule mapping engine
• Basic Site Merchandising Skills
• Knowledge of Flight Deck & Big Query
• Project Management skills
• Proficiency in Retail Link
• Experience in negotiating and executing legal agreements/contracts
• High-level understanding of Walmart technology systems and technical integration points

Minimum Qualifications

Minimum Qualifications: Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 4 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 6 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Analytics - Big Data, Contracts Negotiation, Data Analysis and Insights, Microsoft Office, Product Development, Project Management, Retail Operations, Supervising Associates

Masters: Business Administration

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 4 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 6 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Analytics - Big Data, Contracts Negotiation, Data Analysis and Insights, Microsoft Office, Product Development, Project Management, Retail Operations, Supervising AssociatesMasters: Business Administration

Primary Location...

2608 Se J St, BENTONVILLE, AR 72712, United States of America