Senior Quality Assurance Manager - Sam's Club
What you'll do at
Set up and execute the Quality Process for Member's Mark Food with Focus on Dry Grocery, Beverages, Pet Food et. etc. Provides Quality support to the Merchants/ Product Developers including supplier facility visits, tracking quality metrics and developing supplier scorecard. Establish supplier expectations guidelines including onboarding requirements Set up the Process for Routine Quality Monitoring (RQM) to ensure Consistent Quality Product for Members Mark Manage Member Feedback from the call center including working with the suppliers on their closure and corrective action plan. Develops and drives product and supplier quality strategies for direct import and domestic general merchandise or consumable products to achieve desired results by identifying and defining changes to processes and practices; prioritizing and demonstrating value of quality change initiatives to the organization leaders; driving project plans to implement new product and supplier processes; assessing associates' readiness for new quality initiatives and programs; setting expectations; adjusting approaches to achieve strategic quality objectives across the supply chain; ensuring quality initiatives are adopted by entire organization; and ensuring timely project management from initiation to the execution stage. Drives alignment and engagement of internal and external cross-functional partners to drive efficiency in the value chain by driving overall product testing initiatives; determining and developing tools for assessing and monitoring supplier performance and capability to better understand performance trends and gaps; ensuring there is a process and program in place for the development, enforcement, and maintenance of all Sam's protocols for product performance and quality testing; building relationship with compliance, food safety, and technical teams to leverage knowledge and tools; and identifying processes and procedures for risk and compliance mitigation. Drives global quality projects to drive product improvement by determining proper procedures and guidelines for advising on, executing, and documenting quality practices across multiple business areas, suppliers and 3rd party service providers; understanding the global trends that affect the business and formulating strategies to address them; demonstrating and communicating solid working knowledge of best quality practices; and evaluating and responding to issues and concerns regarding quality practices and procedures. Additional Preferred Qualifications Bachelors/Master s Degree in Food Science/Food Technology/ Food Microbiology/Food Engineering/ Public Health or related field. 8- 10 years experience in Quality Assurance or Manufacturing or Research & Development in Food including auditing of food facilities. 4 year of supervisory experience Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelors degree in Business, Engineering or related field and 4 years' experience in Technical Field, General Merchandising or related field OR 6 years' experience in General Merchandising or related field. 2 years' of supervisory experience. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Supervising Associates, Testing Lab Six Sigma Green Belt - Certification
Minimum Qualifications: Bachelors degree in Business, Engineering or related field and 4 years' experience in Technical Field, General Merchandising or related field OR 6 years' experience in General Merchandising or related field. 2 years' of supervisory experience.
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.