Maintains the Front-End in accordance with Company policies and procedures by greeting members; properly handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; maintaining availability of and organizing carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment properly and safely; and maintaining parking lot cleanliness.
Follows Company policies and procedures and applicable federal, state, and local laws for Liquor and Tobacco sales by securing merchandise; maintaining signage; verifying member identification; and completing and maintaining paperwork, forms, and required documentation.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; making efforts to meet membership goals; and promoting the value of Sam's Club products and services.
Provides excellent member service by ensuring a seamless front-end experience; acknowledging the member and identifying their needs; assisting with purchasing decisions; locating merchandise; resolving issues and concerns; promoting the Company's products and services; providing guidance and support related to member self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types; and assisting members with transactions utilizing registers or self-checkout area.
Ensures club pick up orders are filled efficiently, completely and on time; contacting members to notify when pickup time is delayed or inform members when products are unavailable (for example, out of stock); offering members product alternative options when needed; ensuring high quality products are selected and packaged appropriately; ensuring items are dispensed quickly when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
Follows Accounting Office procedures by preparing daily deposits; preparing and overseeing Cash Fund Transfers (CFTs); investigating overages and shortages in cash register drawers and/or Accounting Office; and maintaining confidentiality and integrity of financial and personal information. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Minimum Qualifications: 6 months customer service experience
2218 GREENVILLE, AVE, DALLAS, TX 75206-7122, United States of America