Omnichannel eCommerce production support
Acquire in-depth technical knowledge of omnichannel cloud platforms, web traffic flows, micro-services, and service dependencies for major incident resolution.
Provide support for Unix and Linux systems from Kernel to Shell and beyond, taking into consideration system libraries, file systems, and client-server protocols.
Networking knowledge and troubleshooting
Leverage knowledge of network technologies such as different protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, CDN, OSI layers, Firewalls, Gateway, Proxy, and Load balancers.
Cloud understanding and triaging
Provide L1 and L2 production support for multiple cloud technologies such as Open stack, Cloud Native platform, Microsoft Azure, and Google Cloud Platform for triaging critical issues using various internal and vendor-related tools.
Alert, Monitoring, Log analysis
Detect and analyze monitoring graphs and alerts to identify systems causing production impacts with various tools like Grafana, Prometheus, MMS, Kibana, Graphite, Service Now, JIRA, Dynatrace, New Relic, Omniture, Splunk, and CDN logs [Reduce MTTD – Mean Time to Detect]
Incident triage, Escalation and Resolution
Triage site-impacting production issues by quantifying impact, severity and urgency, analyzing systems for quick remediation, engaging the right teams for recovery [Reduce MTTE – Mean Time to Engage], and focusing on immediate restoration [ Reduce MTTR – Mean Time to Restore] of large-scale enterprise systems.
Enhance Monitoring solutions
Develop enterprise monitoring and utilize tooling software solutions such as Grafana, Kibana, Splunk, Graphite, New Relic, to improve visibility, pro-actively detect issues and restore system availability
Enhance Alerting solutions
Develop Tools and support
Automation and Self-healing
Help enhance existing solutions by developing automation with Docker, Kubernetes and working with DevOps and Engineering partners
Continuous improvements, Process documentation, Onboarding
Provide data and participate in root cause analysis. Includes but not limited to analyzing trends to pro-actively prevent incidents, drive continuous improve
ment with documentation, make recommendations, and adhere to the onboarding process when accepting new systems into service.
Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline.
Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies);researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain.
Manages small to large-sized complex projects by reviewing project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs.
Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation.
Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values
• Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
• Is consistently humble, self-aware, honest, and transparent.
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer
• Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
• Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates
Diversity, Equity & Inclusion
• Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
impact to a range of audiences; and demonstrates energy and positivity for own work.
• Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’
contributions and accomplishments.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor’s degree in Computer Science and 2 years’ experience in software engineering or related field OR 4 years’ experience in software engineering or related field.
Masters: Computer Science
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